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Job Description

Looking for dynamic Medical Receptionist/Wellness Coordinators to staff our Encinitas clinic and our new Carlsbad clinic location opening June 2024. The Wellness Coordinator/Medical Receptionist is responsible for assisting the clinic team on providing care to our customers in a fast-paced environment. The Wellness Coordinator will assist the Nurse with all duties while enhancing the customer experience at Hydration Room.

Candidates must be able to work full time, four to five days a week, with weekday availability Monday through Thursday from 8:30am-6:30 pm. Also must be available on Sundays from 9-5pm.

This position will be a full-time, non-exempt position that reports to the District Clinic Manager at the Hydration Room.

Duties/Responsibilities:

• Perform basic administrative, clerical, and technical supportive services to coordinate patient care.
• Works with RN to maintain clinic and nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.
• Keeps the clinic in compliance with Hydration Room inspections before and after each shift.
• Maintains a safe, secure, and clean environment for customers by following protocols for cleanliness in the clinic.
• Responsible for logging in to tip system to ensure all staff is accurately clocked in-n-out for each shift.
• Assist customers with point-of-sale system at the beginning and end of services, which includes overseeing cash shift procedures.
• Retrieve phone messages, return phone calls, and chart documentation in a timely manner as needed.
• New Pt call backs. If question they will get nurse or have nurse call back pt. Chart call back done
• Stocking IV cart and the hard stock in nurse room. Notify nurse of any shortages in supplies.
• Perform other duties as may be assigned by the clinic team, RN, or physician.
• Acts as a liaison between management and clinic staff to ensure updates on promotions, current protocols are implemented correctly.
• Assist in training of all new staff members.
• Performs other related duties as required or assigned by the supervisor.

Required Skills/Abilities:

• Solid understanding of current medical practices and principles
• Ability to quickly comprehend and take direction from Registered Nurse
• Active listening and strong communication
• Self-confidence
• Excellent organizational skills and attention to detail.
• Expert in customer interaction and retention

Education and Experience:

• High school diploma or equivalent required.
• Medical Assistant Certification preferred but not required.
• Prior Medical Assistant experience preferred.
• Previous Customer Service experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Must be able to traverse the entire facility.
• Must be able to lift up to 15 pounds at times.

Compensation details: 21-24 Hourly Wage

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