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Student Services Technician - Testing Services

Job ID: 319811
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$18.48 - $21.36/per hour DOE

30K Livable Wage

MCCCD is committed to a $38,438.40 Livable Wage: $18.48/hour (rounded) for regular full-time employees; Not Eligible: OSO/OYO, Specially Funded, Non-Classified.

Grade

107

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required. Hours may differ during breaks and week prior to and first week of classes each semester.
Summer Hours: Monday - Thursday, 7:30am - 6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

• " href="" rel="noopener nofollow noreferrer" target="_blank">SCC Wins the 2022 Sterling Award
• " href="" rel="noopener nofollow noreferrer" target="_blank">MCCCD Fast Facts

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Scottsdale Community College (SCC) is looking for a Student Services Technician. This position provides front line in-person customer service and administers computer and paper-based placement and academic exams in a high-volume college testing environment. The Student Services Technician disseminates accurate information via in-person, phone, and email communication. Will independently open and/or close the Testing Center per office schedule. Works with diverse populations of internal and external customers. These customers include students, staff, faculty, administrators, high school counselors/employees, other colleges, and the general public. To best serve the students, department, and college, this position requires a physical presence on campus.

Please read the "How to Apply" section to avoid incomplete application materials.

Essential Functions

70% - Provide front line in-person customer service to administer and proctor a variety of college level academic and placement exams, with an emphasis on accuracy, efficiency, and effectiveness; provide a high level of direct customer service to internal and external customers including students, staff, faculty, and administrators; utilize internal technology and databases along with a variety of internal/external resources and websites, including Student Information Systems (SIS) & EdReady, to administer and track exams as well as recording, entering/uploading, and communicating results; validate identification of testers and maintain confidentiality of student records by following all FERPA guidelines; provide detailed verbal & written test instructions, assist with data entry, maintain an accurate and secure testing environment; may guide the work of Temporary Staff; assist new and continuing students with enrollment functions in the Welcome Center.

30% - Provide technical assistance to students, staff, and faculty regarding testing related sites and processes. Communicate clearly and accurately with in-person, phone, and email inquiries about enrollment and testing processes and services, including specific exam processes and procedures. Follows office systems and procedures. Other duties as assigned.

Minimum Qualifications

High school diploma or GED and one year of clerical, administrative office support or related experience. There is no substitution or equivalency allowable for the High School Diploma or GED.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

1. Associate degree or higher from an accredited institution

2. One year or more experience working with students, faculty, staff, and/or administrators in a higher education or other educational setting

3. Experience working in a front-line customer service environment

4. Experience with administering exams or office procedures, following specific guidelines and instructions

5. Experience working with databases, internet applications, various software and/or providing technical assistance

6. Experience working with confidential records and/or securing confidential materials

7. Strong written communication skills as demonstrated in a cover letter and resume

Special Working Conditions

• Work schedule varies, morning, evening and weekend hours may be required.
• May require prolonged periods of sitting and viewing a computer screen.
• May be required to lift or carry up to 25 lbs.
• This position requires a physical presence on campus.

ADA AND OTHER REQUIREMENTS
Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

First Review: March 21, 2024

Open until filled; Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.


To apply, visit

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