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Summary

This is an on-site position.

What we do here changes the world. Working together so our communities are the healthiest in America. That's where you come in.

Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• Paid Time Off (PTO): The longer you stay, the more time off you'll accrue!
• Life & Disability Insurance
• Paid Family Leave
• Tuition reimbursement
• Build your future with our awesome retirement/pension plan!
• Wellness programs that include Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!

How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team.

• You're valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team.
• Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits.
• Your career matters. Learn and grow with MaineHealth through our training and education opportunities.

Your Role:

The Referral Specialist will ensure patients have been cleared for an appointment by resolving pre-certification, registration, and case-related concerns prior to a patient's appointment. The referral specialist verifies insurance coverage and obtains authorization if needed from the insurance provider and provides administrative support such as entering referrals and documents within the system. Additional administrative responsibilities include scheduling and managing appointments and responding to inquiries in a timely manner. The Patient Referral Specialist will ensure both incoming and outgoing consult referrals are managed in a timely manner.

Required Minimum Knowledge, Skills, and Abilities (KSAs):
1. Education: High school graduate or equivalent preferred.
2. License/Certifications: N/A
3. Experience: Previous medical office experience.
4. Knowledge of managed care and medical office billing procedures.
5. Knowledge of customer service concepts and techniques.
6. Excellent organizational skills with the ability to accomplish multiple tasks.
7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
8. Strong computer skills.
9. Ability to read, understand and follow oral and written instructions.
10. Ability to maintain confidentiality.
11. Ability to work independently and as a team member with minimal direct supervision.
12. Ability to maintain a professional manner even under stressful situations.