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Help Desk Administrator Islington - Temp to Perm (Immediate Start)

Invictus Recruitment | London, England, UK

Posted 2 days ago


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Description

Help DeskAdministrator Islington - Temp to Perm (Immediate Start)

Location:North London

Hourly Pay Rate:£17.17p/h Via Umbrella

Hours of Work:Monday - Friday 8am-5pm

A World Leading Service provider who operates on an international scale is looking for a Help Desk Administratorbased in Islington area. This role is withthe hours of Mon-Fri 8am-5pmso the successful candidate will have to be available immediately and must have experience in working on thehelpdeskbefore using CAFM experience and dealt with planning reactive.

Key responsibilities:

  • Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
  • Raising jobs and closing jobs on the CAFM system
  • Categorisingand resourcing the correct engineer based on skills and proximity to work location.
  • Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
  • RecordingPPMsreactive maintenance calls onto acomputerisedsystem.
  • Working on the internal system and clients throughout the day.
  • Cover Holiday/Sickness for colleagues
  • Assist other team members when required.
  • Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
  • Processing invoices and raising purchase orders.
  • Working to tight deadlines and targets provided my management in accordance with contract requirements.
  • Any other duties requested by theHelpdeskManager.

Key Requirements:

  • Must have FM andHelpdeskexperience using Concept
  • Strongorganisationskills.
  • Can work well in a large team and can also Multi-task
  • Previous experience in client facing role
  • Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
  • Experience in accounting or finance will be an advantage.
  • Confident with Excel
  • Must be able to demonstrate a strong sense of customer focus
  • Self-motivated and systematic.
  • Results/task orientated attention to detail and accuracy.
  • Excellent time management andorganisationskills.

If this role would be of any interest then please do apply for the role below


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