Find Jobs ACCOUNTING AND FINANCE Fort Wayne, IN
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Account Specialist Kimball International, Inc. Role Description:
The Account Specialist is the primary contact to customers for quality/warranty services, including processing service orders and providing status updates. This person is expected to understand and satisfy customers' requirements and exceed their expectations with best-in-class services, routine communication, and prompt responses.
Responsibilities:
Responsible for building and maintaining relationships with Sales Points and Sales Representatives to strengthen relationships with customers.
Collaborates with Quality Assurance, Product Development, Finance, Manufacturing, Purchasing, Logistics, and Demand Management to ensure all aspects of customer orders are understood, documented, planned, and executed.
Documents and communicates quality issues in Salesforce Case system.
Provides an excellent customer experience by treating customer complaints as an opportunity to build customer loyalty, while taking ownership of the customer's problems at the first point of contact.
Resolve warranty claims to customer's satisfaction.
Process service orders and customer credits.
Ability to think creatively and see the "big" picture when resolving issues.
Seek opportunities to improve and simplify processes.
Skills to Perform This Role:
Interpersonal Skills
Supportive of and engaged with teammates.
Positive attitude and approach in all aspects of working relationships.
Direct, fair, and honest in communications.
Effective use of time management, not for personal use
Communication Skills
Prompt professional verbal and written communications.
Understands appropriate and positive body language.
Business Skills
Strong problem identification and problem-solving skills.
Good understanding of customer service and other areas of business to develop a strong relationship with customer(s).
Demonstrates commitment to Kimball Hospitality and our customers.
Demonstrates a strong sense of ownership in all aspects of work.
Demonstrates trustworthiness within all of Kimball Hospitality.
Continue growth & development by attending courses and reading relevant journals.
Documents and maintains tasks including ownership, due dates, status and appropriate project related information.
Demonstrates initiative and attention to details in all aspects of work.
Assists sales, project managers, demand, purchasing, and logistics by making decisions regarding what is the best interest of our customer to meet their needs. (For example: which port to deliver product, where product should be produced, accessorial freight charges, etc.)
Technical Skills
Proficient user of ERP systems, Microsoft Office and Outlook email.
Embraces processes, technology, and change.
Some knowledge of products and services.
Jasper, IN, US, 47547Posted 4 days ago Collections Specialist. TruGreen This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. Indianapolis, IN, US, 46262Posted 4 days ago Market Relationship Banker. Old National Bank Old National Bank is seeking a Market Relationship Banker for our Community Banking Center. This position is unique; it will allow you to work at several different branches, giving you the opportunity to know the personalities at each location. The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations. Elkhart, IN, US, 46516Posted 4 days ago Customer Relationship Advocate Career Development Experience- Covington, KY. Fidelity Investments Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls. Are you interested in Financial Services? This might be the right opportunity for you…..This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will assist our clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. Richmond, IN, US, 47374Posted 4 days ago Consumer Loan Sales Specialist. OneMain Financial At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. Michigan City, IN, US, 46360Posted 4 days ago Healthcare Data Analyst. Navient Our Healthcare Data Analyst employees have data analytics, informatics or business backgrounds. They assist EY’s clients in complying with Medicare, Medicaid and other regulatory requirements, in addition to helping them receive the appropriate amount of reimbursement from these programs. These positions work with EY’s proprietary tools to analyze large volumes of hospital data. The candidates must employ various technical data manipulation techniques to analyze large complex data sets, identify data patterns, data mine, etc. Through training, candidates must learn and apply relevant regulations to compile data sets. Candidates must be able to communicate results of the analysis to project managers. Indianapolis, IN, US, 46253Posted 5 days ago Specialist, Operations Audit. RXO As the Specialist, Operations Audit at RXO, you will be responsible for reviewing and analyzing and auditing carrier freight bills, proactively resolving potential errors and duplicate billing, and facilitating the billing of orders to customers. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Mishawaka, IN, US, 46546Posted 5 days ago Personal Banker I. Civista Bank A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The PB I also provides sales, service and operational support to the retail banking team. The PB I demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. West Harrison, IN, US, 47060Posted 5 days ago Residential Lending Sr Loan Officer. Banterra Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Evansville, IN, US, 47725Posted 5 days ago Personal Banker II. Civista Bank A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. The PB II demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Napoleon, OH, US, 43545Posted 5 days ago Description
Role Description:
The Account Specialist is the primary contact to customers for quality/warranty services, including processing service orders and providing status updates. This person is expected to understand and satisfy customers' requirements and exceed their expectations with best-in-class services, routine communication, and prompt responses.
Responsibilities:
Responsible for building and maintaining relationships with Sales Points and Sales Representatives to strengthen relationships with customers.
Collaborates with Quality Assurance, Product Development, Finance, Manufacturing, Purchasing, Logistics, and Demand Management to ensure all aspects of customer orders are understood, documented, planned, and executed.
Documents and communicates quality issues in Salesforce Case system.
Provides an excellent customer experience by treating customer complaints as an opportunity to build customer loyalty, while taking ownership of the customer's problems at the first point of contact.
Resolve warranty claims to customer's satisfaction.
Process service orders and customer credits.
Ability to think creatively and see the "big" picture when resolving issues.
Seek opportunities to improve and simplify processes.
Skills to Perform This Role:
Interpersonal Skills
Supportive of and engaged with teammates.
Positive attitude and approach in all aspects of working relationships.
Direct, fair, and honest in communications.
Effective use of time management, not for personal use
Communication Skills
Prompt professional verbal and written communications.
Understands appropriate and positive body language.
Business Skills
Strong problem identification and problem-solving skills.
Good understanding of customer service and other areas of business to develop a strong relationship with customer(s).
Demonstrates commitment to Kimball Hospitality and our customers.
Demonstrates a strong sense of ownership in all aspects of work.
Demonstrates trustworthiness within all of Kimball Hospitality.
Continue growth & development by attending courses and reading relevant journals.
Documents and maintains tasks including ownership, due dates, status and appropriate project related information.
Demonstrates initiative and attention to details in all aspects of work.
Assists sales, project managers, demand, purchasing, and logistics by making decisions regarding what is the best interest of our customer to meet their needs. (For example: which port to deliver product, where product should be produced, accessorial freight charges, etc.)
Technical Skills
Proficient user of ERP systems, Microsoft Office and Outlook email.
Embraces processes, technology, and change.
Some knowledge of products and services.
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