The Accounts Receivable Associate, Claims is a fulltime opportunity within the Enterprise Financial Services (EFS) team of Group Finance. The position is responsible collection, billing, memo issuance, and deduction settlement activities for Accounts Receivable (AR) on behalf of Performance Coatings Group (PCG), and Consumer Brands Group (CBG). The successful candidate will have direct contact with our customers; build relationships with the sales organization; and collaborate with finance colleagues of The Sherwin-Williams Company.
Direct customer contact of delinquent accounts in assigned area of responsibility to optimize cash flow and profitability.
Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts and maintain business continuity.
Develop and execute action plans to proactively resolve delinquent accounts.
Evaluate collection customer activity results and recommend escalation to improve performance.
Process required information on Customer and/or Third-Party websites to facilitate payment.
Work with customers and the appropriate SW management to resolve customer discrepancies or disputes.
Assist in identifying EDI, pricing, tracking, and process issues resulting in delayed payments.
Initiate contact with stores, branches, customers, and customer service teams on issues impacting business opportunities.
Manage customer deductions by reviewing and confirming validity on assigned accounts, creating chargebacks when applicable, and settling via credit memos or write-offs
Issue credit/debit memos thru validation of all available support in collaboration with partnering groups in EFS while gaining required approvals
Process e-tracs efficiently by utilizing all available reporting tools and working with the Customer Service team
Obtain Proof of Deliveries from carrier websites and SW Distribution Centers in support of freight claim pursuit
Utilize all available applications to properly document execution of all required tasks
CORE RESPONSIBILITY 2: CONTINUOUS IMPROVEMENT
Assist in the identification and strategic solutioning of process bottlenecks.
Collaborate and partner with key leaders and internal stakeholders in realizing scaling opportunities through process efficiencies and automation.
Maintain a knowledge and understanding of KPI metrics to improve levels of service and AR performance.
CORE RESPONSIBILITY 3: ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE
Maintain consistent adherence to the credit policies and procedures.
Maintain customer and business records in accordance with established policies and procedures.
Verify the AR balances are properly stated for the area of responsibility according to existing policies.
Timely respond to internal and external AR audit inquiries as required.
POSITION REQUIREMENTS
FORMAL EDUCATION:
Required:
High School Diploma
Preferred:
Bachelor's Degree
KNOWLEDGE & EXPERIENCE:
Required:
Knowledge of finance, accounting, or sales activities.
Aptitude in critical thinking and/or business problem-solving.
Preferred:
Sherwin-Williams' store, facility, or branch experience.
Operational analysis and business communications experience.
Customer service experience.
Experience in Accounts Receivable.
TECHNICAL/SKILL REQUIREMENTS:
Required:
Proficiency in Microsoft Applications, including but not limited to, Excel and Word.
Ability to collaborate across diverse functional teams, employ strategic decision-making; support business growth; and optimize business outcomes.
Building and maintaining various types of financial models to aid, monitor and analyze business performance.
The ability to compare and reconcile financial records from multiple sources, and analyze data to identify trends, patterns, and actionable insights.
Ability to communicate, verbally and written, ideas and decisions to a diverse stakeholder group in a clear, concise, and effective manner.
Preferred:
The ability to influence attitudes, behaviors, and decisions through effective communication, negotiation, leadership, adaptation, and collaboration with varying types of stakeholders.
Ability to understand, interpret, identify trends, and communicate financial data into meaningful insights.
Serve as a trusted strategic advisor to business leaders utilizing an in-depth knowledge of the business segment(s) for the area of responsibility.
