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Description
An Amazing Career Opportunity foraCredit & Collections Administrator!
Location: Austin, TX
Job ID: 28995
Do you have exceptional communication skills with the ability to resolve complicated disputes & discrepancies? If so, we want to hear from you!
Who are we?
HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.Check us out here:www.hidglobal.comand
Joining HID's Credit & Collections Team:
The Credit and Collections Administrator will be responsible for the management of assigned customer accounts, including collections, dispute resolution, process improvement and customer satisfaction.
As ourCredit & Collections Administrator, you'll support HID's successby:
- Handling high volume of collection efforts through email and phone calls in a professional manner to collect on past due accounts.
- Resolving complicated billing disputes and payment discrepancies.
- Resolving customer questions and account issues that inhibit payment.
- Working with Cash Applications Coordinator to troubleshoot and resolve customer payment discrepancies.
- Performing month-end reporting of delinquent accounts.
- Working with internal customers to conclude all related business matters and discuss status of accounts. Advising all parties of any action to be initiated on delinquent, disputed or over credit limits.
What we will love about your background:
- Great analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer service focus.
- Ability to work collaboratively with individuals in other departments.
YourExperienceand Education include:
- Associate's degree in business or equivalent experience.
- Minimum 5 years of experience in Collections.
Who you are as a Team Member:
- Willingness to 'roll upsleeves'and dive deep into tactical work when necessary.
- Good interpersonal skills, willingness to learn and continue to grow professionally.
- Strong team player and ability to work well with others.
- You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.
Why apply?
- Empowerment: You'll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
This opportunity may be open to flexible working arrangements.
HID is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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