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Job Description

When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Fisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivaled expertise. We are exclusively focused on serving the packaging and distribution requirements of clients across the world. Whether planning, packaging, labeling, storing, or distributing important supplies, Fisher Clinical Services has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards.

Location/Division Specific Information

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally embrace as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 3000 employees in over 15 countries work hard every day knowing that what they do matters.

How will you make an impact?

As part of our global team, what you do contributes directly to our mission; enabling our customers to make the world healthier, cleaner and safer.

Our company seeks a Distribution Study Associate, that will be responsible for entering client orders, working with internal clients and troubleshooting order issues. An ideal candidate has Customer Service experience, order entry skills and a high level of attention to detail.

• Applies Good Manufacturing Principles in all areas of responsibility
• Demonstrates and promotes the company vision
• Deciphers customer requests and enters into the Global Project Management (GPM) System
• Accurately enters data in GPM and verifies other DSA's work within the system
• Contacts both internal and external clients with issues that may arise and answers general questions regarding shipments
• Responsible for timely order entry of clinical study materials and clinical supplies to FCS distribution facilities, customer affiliates and/or investigator sites globally
• Identifies discrepancies as they arise, and uses problem solving abilities. Reports reasons for discrepancies to Team Leader
• Tracks non-executable order issues
• Serves as a troubleshooter and resolves problems inherent in order processing issues. Seeks advice/input on more complex problems
• Interacts with cross functional support teams (Client Services, Distribution, QA, IT etc.)
• Recognizes strategic opportunities for process improvement within the Logistics group
• Establishes clear timelines for accomplishing goals
• Independently solves routine problems/issues. Seeks advice/input on more complex problems.
• Adopts Practical Process Improvement (PPI)
• Demonstrates and promotes the company vision of the 4 I's: Integrity, Intensity, Innovation and Involvement
• Conducts all activities in a safe and efficient manner

• Diploma required