What is it like working for Teleperformance as a student or recent graduate?

Teleperformance is the world’s 20th largest employer with 420,000 employees. It is a multinational company that specializes in outsourced omnichannel customer experience management and one of the world’s leading providers of outsourced customer service and operates in various countries around the world.

Working at Teleperformance, particularly early in one’s career, offers a variety of experiences:

1. Customer Service Focus: Most early-career roles at Teleperformance involve customer service, whether it’s over the phone, through chat, or via other channels. This provides a foundation in communication skills, problem-solving, and customer relations.
2. Diverse Clients and Industries: Teleperformance serves clients from multiple industries, including tech, finance, healthcare, and retail. Depending on the project or account, employees can gain exposure to different business models and sectors.
3. Training and Skill Development: The company often provides robust training programs for new hires to ensure they’re equipped to handle customer queries effectively. This can be beneficial for those new to the customer service domain.
4. Cultural Exposure: Given its global footprint, Teleperformance offers a diverse work environment. In some locations or on specific accounts, you might work with team members from different countries or cultures, which can broaden your perspective.
5. Performance Metrics: Like many customer service roles, performance is typically measured against specific metrics, such as call duration, customer satisfaction scores, and resolution rates. This can introduce early-career individuals to the concept of performance-based evaluation.
6. Opportunities for Advancement: Teleperformance often promotes from within, so dedicated and high-performing employees can move up to team lead or managerial roles.
7. Work Environment: Depending on the location and specific office, the work environment can range from traditional call center setups with cubicles to more modern office spaces.
8. Work Shifts: Given the 24/7 nature of customer service for global clients, employees might work in shifts, which can include nights, weekends, or holidays. This might be challenging for some but offers flexibility for others.
9. Challenging Interactions: As with any customer service role, employees will encounter frustrated or dissatisfied customers. Developing patience and resilience is essential.
10. Benefits and Compensation: Compensation structures can vary by location and role. In some regions, Teleperformance offers competitive pay, bonuses, and benefits, while in others, it might align with typical call center industry standards.
11. Team Collaboration: Working in customer service at Teleperformance often involves collaboration with team members, supervisors, and sometimes representatives from the client company. This can foster teamwork and communication skills.

Starting a career at Teleperformance can offer valuable experience in customer service, communication, and the dynamics of the outsourced service industry. It can be a stepping stone to more advanced roles within the company or a foundation for roles in other industries that value customer interaction and service.