Forget About Solving Problems
One expression I hear that often makes me cringe is “problem solving.” It expresses a paradigm that has dominated many peoples’ thinking and planning. Ask yourself: “What is problem solving?” It’s about making something go away. If this is all you care about, then another problem will simply take its place.
Case in point: years ago, a beginning New York City high school teacher named Steve Mariotti faced his first day on the job at Boys & Girls School. This inner-city high school had become known as the worst in the entire district:
- Seventy-two teachers preferred unemployment over going to work.
- The dropout rate was 50 percent.
- The NYC Board of Regents placed the entire school on probation.
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Keith F. Luscher is author of the books Don’t Wait Until You Graduate and Prospect & Flourish. He is also a Marketing Representative with Principal Financial Group. Prior to joining Principal, he served professionals in the insurance and financial services industries as a management consultant. In that role, he advised producers on issues related to marketing and prospecting, and developed groundbreaking educational curriculum. Luscher is also a nationally known author, speaker, and expert in media, interpersonal communication and marketing.
