Sample Resume for Training And Development Position

SUMMARY
Seeking training and development position where
extensive experience will increase profits and
customer satisfaction. Track record of exceeding
expectations and increasing efficiency up to 50%
since 2000.

PROFILE
Strong training background includes curriculum
development, classroom/online learning, staff
development, technical writing and e-commerce
application support.
Enabled significant, profitable growth (from two to
15 customer-dedicated employees) by training staff to
increase e-commerce performance in current training
role (2002-present).
Proven ability to manage projects successfully.
Experienced in streamlining processes and developing
training teams. Regularly seek out and take on new
responsibilities.
Superior communication skills; articulate in person
and in writing. Experienced creating and delivering
presentations to students, clients and prospects.
Cited for “ability to handle multiple projects at the
same time,” by manager, who said: “I appreciate
(his) strong work ethic and commitment.” (2003)
KEYWORDS
training and development, training/development,
employee training, staff development, trainer,
corporate trainer, team building, teams, customer
satisfaction, curriculum development, classroom
learning, classroom teaching, online learning, online
teaching, technical writing, e-commerce support,
ecommerce, electronic commerce, presentations,
presenting, public speaking
EDUCATION
Master of Arts: Organizational Management major;
Communications minor, Any University, Anywhere, USA (2004).
GPA 4.0. Worked full-time 40-50
hours/week.
Bachelor of Arts: Organizational Management major;
Communications minor, Any College,Anywhere, USA (1999) GPA: 3.2.
Worked part-time 20-25
hours/week.
EXPERIENCE
ABCCraft, Anywhere, USA
2000-present
Project Manager (2002-present). Promoted to increase
customer satisfaction and profitability by educating
management on best use of employee development and
training programs.
Train staff to increase performance and efficiency in
support of e-commerce applications serving more than
1,500 customers. Resulting increase in customer
demand led to hiring of 13 support personnel (all
paid for out of new revenues). Trained all new
employees.
Volunteered to work 12-hour days for three months to
handle work of three employees.
Proposed program to further improve customer
satisfaction by training more than 100 employees to
effectively resolve customer conflicts. Met with
supervisors to plan strategy and implementation.
Developed program to improve leadership training in
2004. Chosen to deliver strategy to top management
from ABC Corporation parent company and discuss
roll-out companywide.
Manager Trainee (2001-2002). Promoted to resolve
customer support issues and increase efficiency.
Cut employee idle time 50% and increased productivity
25% by helping develop new software.
Further improved efficiency by training managers to
file electronic documents and reduce paperwork.
Supervised and developed up to 15 employees in office
and production-related environments.
Manager said: “(He is) a natural leader (with)
skills that many people wish they had.”
Promoted from Customer Service Specialist (2000-
2001). Resolved incoming calls from customers.
Far exceeded quality standards for support calls per
day. Rated 4 on 1-4 scale for key metrics.
Trained all new employees (nearly 10 staff). Served
as “go to” person on customer service issues.
Manager: Any Bus Service of Any city, Anywhere, USA
(academic year, 1999-2000).
Trained employees taking commercial driver’s license
tests (100% passing rate). Managed 20 staff.
COMPUTER SKILLS
Expert in Microsoft Office and Publisher, Adobe
PhotoShop, Quark and many others. Experienced
troubleshooting and resolving software issues. Quick
to master new hardware and applications.