• Sample Resume for Training And Development Position

    September 08, 2006 by

    SUMMARY
    Seeking training and development position where
    extensive experience will increase profits and
    customer satisfaction. Track record of exceeding
    expectations and increasing efficiency up to 50%
    since 2000.


    PROFILE
    Strong training background includes curriculum
    development, classroom/online learning, staff
    development, technical writing and e-commerce
    application support.
    Enabled significant, profitable growth (from two to
    15 customer-dedicated employees) by training staff to
    increase e-commerce performance in current training
    role (2002-present).
    Proven ability to manage projects successfully.
    Experienced in streamlining processes and developing
    training teams. Regularly seek out and take on new
    responsibilities.
    Superior communication skills; articulate in person
    and in writing. Experienced creating and delivering
    presentations to students, clients and prospects.
    Cited for “ability to handle multiple projects at the
    same time,” by manager, who said: “I appreciate
    (his) strong work ethic and commitment.” (2003)
    KEYWORDS
    training and development, training/development,
    employee training, staff development, trainer,
    corporate trainer, team building, teams, customer
    satisfaction, curriculum development, classroom
    learning, classroom teaching, online learning, online
    teaching, technical writing, e-commerce support,
    ecommerce, electronic commerce, presentations,
    presenting, public speaking
    EDUCATION
    Master of Arts: Organizational Management major;
    Communications minor, Any University, Anywhere, USA (2004).
    GPA 4.0. Worked full-time 40-50
    hours/week.
    Bachelor of Arts: Organizational Management major;
    Communications minor, Any College,Anywhere, USA (1999) GPA: 3.2.
    Worked part-time 20-25
    hours/week.
    EXPERIENCE
    ABCCraft, Anywhere, USA
    2000-present
    Project Manager (2002-present). Promoted to increase
    customer satisfaction and profitability by educating
    management on best use of employee development and
    training programs.
    Train staff to increase performance and efficiency in
    support of e-commerce applications serving more than
    1,500 customers. Resulting increase in customer
    demand led to hiring of 13 support personnel (all
    paid for out of new revenues). Trained all new
    employees.
    Volunteered to work 12-hour days for three months to
    handle work of three employees.
    Proposed program to further improve customer
    satisfaction by training more than 100 employees to
    effectively resolve customer conflicts. Met with
    supervisors to plan strategy and implementation.
    Developed program to improve leadership training in
    2004. Chosen to deliver strategy to top management
    from ABC Corporation parent company and discuss
    roll-out companywide.
    Manager Trainee (2001-2002). Promoted to resolve
    customer support issues and increase efficiency.
    Cut employee idle time 50% and increased productivity
    25% by helping develop new software.
    Further improved efficiency by training managers to
    file electronic documents and reduce paperwork.
    Supervised and developed up to 15 employees in office
    and production-related environments.
    Manager said: “(He is) a natural leader (with)
    skills that many people wish they had.”
    Promoted from Customer Service Specialist (2000-
    2001). Resolved incoming calls from customers.
    Far exceeded quality standards for support calls per
    day. Rated 4 on 1-4 scale for key metrics.
    Trained all new employees (nearly 10 staff). Served
    as “go to” person on customer service issues.
    Manager: Any Bus Service of Any city, Anywhere, USA
    (academic year, 1999-2000).
    Trained employees taking commercial driver’s license
    tests (100% passing rate). Managed 20 staff.
    COMPUTER SKILLS
    Expert in Microsoft Office and Publisher, Adobe
    PhotoShop, Quark and many others. Experienced
    troubleshooting and resolving software issues. Quick
    to master new hardware and applications.

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