Sample Resume for Technical Support Position

SUMMARY
Seeking position where technical support and
networking skills will add value. Experienced
troubleshooting and resolving end-user issues under
hard deadlines and extreme pressure.

KEYWORDS
Hardware Technician, Help Desk, helpdesk, tech
support, Desktop Support, technical support, hardware
repair, software repair
TECHNICAL SKILLS
* Strong background in technical support includes
installation, configuration, troubleshooting and
repair of operating systems, hardware and software.
* Hardware: experienced supporting hard drives,
memory, video, networking, CD-ROMs, printers and SCSI
devices for PC-compatibles.
* Operating Systems: very familiar with Microsoft
Windows 98, Windows 2000 (Workstation and Server),
Linux 7.1 (Red Hat), Novell NetWare 5.1 and DOS 6.22.
* Software: supported such productivity applications
as Microsoft Office 2000 (Word, Excel, Access,
PowerPoint and Outlook) and Lotus Notes 5.0.
TECHNICAL TRAINING/EDUCATION
* A+ Certification (in progress): ABC Options,
Inc., Anywhere, USA (due 2002).
* Network Technician Certification (six-month
program): Any Technical Institute, Anywhere, USA
(2002).
* Certified Network Installer (two-month program),
DEF, Inc., Anywhere, USA (1999).
* Candidate for Bachelor of Science: Computer
Technology, Any State University, Anywhere, USA (1998-1999).
Plan to complete degree via distance learning.
* Certified Communications Technician (four-month
program): Any Corps, Anywhere, USA (1995).
Involved setup, troubleshooting and support of radio
networks in combat.
EXPERIENCE
Network Manager/Engineering Specialist: ABC
International,Anywhere, USA (2001).
Provided installation and technical support of
data/voice fiberoptic networks and equipment.
* Supervised procurement and managed seven
installation projects in Anywhere
and other locations worldwide, directing up to 12
technical professionals.
* Achieved 100% record of on-time, successful
installations, under challenging conditions.
* Provided clients with extensive technical support
by telephone (on call 24/7).
Lead Telecommunications Technician: DEF Inc., Anywhere, USA
(2000).
Planned, installed and supported central office voice
and data networks in Eastern US.
* Managed up to seven technicians on 10 projects
(completed 100% successfully, on time).
* Provided cable installations to such clients as
JKL. Promoted to lead role after only 90 days.
General Manager: Any Car Rental, Anywhere, USA
(1998-1999).
Supervised all daily operations at five branches.
Managed and developed up to 35 employees.
* Significantly improved productivity. Achieved
average revenue of $60,000 per branch.
* Rapidly promoted to position as Acting District
Manager after only five months.
Communications Technician: Any
Corps, Anywhere, USA (1995-1998).
For outstanding results, promoted three times.
Provided combat support in Gulf War.
* Completed four world-class leadership courses,
ranking among top five students in each.