Sample Resume for Operations Manager

SUMMARY
Accomplished senior operations manager with proven record of success
in deploying complex field operations projects. Built and led teams of up
to 450 to exceed goals in fast-paced settings.

KEYWORDS
Senior manager, senior director, vice president, general manager,
regional manager, plant manager, manufacturing manager, project
manager, operations, field operations, budget, profit and loss, financial
forecasting, strategic planning, process improvement, lean
manufacturing, quality assurance, quality control, training, MA, Masters
degree, BA, Bachelors degree, Management.
PROFILE
Strong operations management background includes budget/P&L
management, strategic planning, team building/development, ISO/TL
9000, TQM, process improvement and customer satisfaction.
Turned 112% negative returns into 36% gross margin in less than four
months by restructuring field operations across North and South America
for ABC Corporation (2003-2004).
Led deployment of world’s largest single optical network in 90 days — 14
months early (2002).
Recognized by President Clinton and United Nations for outstanding
leadership in Soviet Georgia.
US Army General said: “Lieutenant Colonel is one of the most highly
respected officers in my command. A skilled leader and effective team
builder, He has earned my full trust and confidence.”
EXPERIENCE
ABC Corporation, Anywhere, USA
2001-2004
Director, Field and Support Operations, Anywhere, USA (2003-2004).
Directed deployment of field service team, delivering next generation
optical and data network systems through implementation of high quality,
time-critical, turnkey solutions for customers throughout Americas.
Forecast manpower, vendor and engineering requirements for current
and future projects. Monitored project operations and modified schedules
to ensure budget compliance and customer satisfaction.
Built 36% gross margin from negative 112% in less than four months by
restructuring field operations based on reductions in force and transition
to outsourcing model.
Implemented new business operations procedures in less than five
months in preparation of TL/ISO 9000 surveillance audit, receiving
laudatory comments and recertification status.
Decreased response time 50% for pre-sale quotes, while increasing
capacity and effectiveness of sales team, by implementing new business
model and financial reporting mechanisms.
Created and implemented continuous improvement programs that
became services-wide best practices.
Director, Core Operations and Transport Operations, ABC Services
(2002-2003).
Led all engineering, furnishment, installation, test and turn-up of core and
transport products in North America and Mexico. Directed daily efforts of
100 personnel in 24-hour operation with five direct reports.
Directed all financial forecasting, monitoring and reporting of operations
budget.
Improved group gross margin 300% in 18 months by implementing
streamlined operations.
Cited for pioneering world-class management techniques to execute
complex field deployments of optical transmission equipment, later made
worldwide standard and documented as ISO processes.
Enabled $170 million in revenue by successfully building largest single
optical network in history. Completed 257 sites, 29.9 million DS-3
miles/13,015 route miles across US and Canada in 90 days.
Operations Director said: “Words do not exist to quantify the enormity of
this achievement. It may have been the best field performance in the
history of telecommunications.”
Achieved superior customer satisfaction and passed all corporate audits.
Accountable for ISO 9001 compliance, quality assurance/control, product
inspection and new product developmental training.
Regional Operations Manager, ABC Services (2001).
Managed operations of transport products in North America and Mexico
with four direct reports.
Developed continuous improvement organization composed of multiple
cross-functional teams.
Managed ISO 9001 compliance, quality assurance/control, product
inspection, new product developmental training and monitoring of project
budgets.
Recognized by CEO for leading team in successful completion of major
project, 19.8 million DS3 miles in one quarter, largest channel add project
in history of customer, Qwest Communications.
Cited by SVP of Global Operations for exceptional planning and
organizational skills, sound judgment, analysis of situation and
developing best course of action for demanding customer base.
United States Army
1980-2001
Executive Officer (Lieutenant Colonel), US Military and International
Training Integration Division, US Army Forces Command, Anywhere, USA
(1998-2001).
Reported to US Army Major General (two-star). Directed 24 senior
project officers in operational planning and execution, computer-based
training, international agreements and environmental compliance.
Saved more than $2.5 million in operating costs, while managing $25
million budget, by implementing lean operational procedures (2000).
Managed 20% increase in projects without added personnel, while
reducing labor costs 13% (2000).
Ended year 19% under budget, saving over $1 million, by tightening
expenditure controls (1998).
Chief of Analysis/Data Collection Officer, Army Forces Command,
Anywhere, USA (1997-1998).
Managed team performing evaluation of Chairman of Joint Chiefs of Staff
training programs, largest joint air defense exercises worldwide.
Successfully coordinated evaluation plan among five countries.
Reduced costs 12% by implementing lean principles to institute new
training practices.
Directed cross-functional teams with over 250 representatives of various
national organizations, which planned, executed and evaluated function
and goals of more than 12,000 personnel in 50 organizations.
Chief Operations Officer, Any Department of Defense, Republic of
Anywhere (1997).
Reported to Army Lieutenant General (three-star) and Any
Lieutenant General (two-star). Provided daily feedback to United Nations
on resolving civil war and creating peace building operations.
Directed operations planning and intelligence gathering in one of world’s
most hostile areas with multinational team from over 23 nations.
Dropped incidents by belligerent forces 90% within first two months by
developing strong relationships with country leadership and
representatives from Commonwealth of Independent States.
Cited by Any General for raising pride and efficiency of
organization leaders 100%.
Recognized by President Clinton and UN for implementation of personnel
protection and life safety procedures adopted within Any other
United Nation locales with zero loss of life.
Prior assignments with ABC Corps, Anywhere, USA (1993-
1997), Any Training Center, Anywhere, USA (1989-1993)
and Any Airborne Division, Anywhere, USA (1980-1989).
EDUCATION/TRAINING
Master of Arts, Management, Any University, Anywhere, USA (2001).
GPA 4.0.
Bachelor of Arts, Biology, Any College, Anywhere, USA (1980).