Sample Resume for Networking,Technical Support Position

OBJECTIVE
Position where networking, technical support and
business skills will add value to operations.

TECHNICAL PROFILE
* Strong technical background, with 18 months of help
desk experience in support of hardware, software and
LAN operations. Provided second-level support of
mission-critical systems.
* Certifications: NT 4.0
Workstation/Server/Enterprise, TCP/IP, Networking,
SQL, PL/SQL.
* Additional skills: Windows 95/98/2000/NT, DOS,
Visual Basic and Microsoft Office.
* Cited by Any supervisor for ability to
produce results independently and quickly complete
assigned projects (2001).
* Saved approximately $80,000 annually by planning
and managing 12-node Novell network and Great Plains
software that eliminated two positions for LCL
Transportation (1995).
TECHNICAL TRAINING
* Currently taking Oracle database administration
courses: Any Computer & Business School, Anywhere, USA
(2001-present). Course work to date: data
modeling, SQL and PL/SQL.
* Microsoft Certified Systems Engineer: ABC
Computer Education, Inc., Anywhere, USA (1999).
EXPERIENCE
PC/LAN Analyst: ABC & Co., Anywhere, USA
(2000-2001).
Member of Installation Support Center (ISC) team
within M&A Dept. in contract position.
* Provided technical support to installation teams
converting computers in acquired banks to ABC
system at branches nationwide. Project expanded due
to excellent results.
* Supported 1,500 integrations, done on time, with
minimal disruption. Resolved issues with networks,
hardware, operating systems, software, printers and
other peripherals.
* Supported multiple platforms, including OS/2,
Windows NT and Windows 2000.
* Worked extensively with TCP/IP. Provided
troubleshooting of network connectivity problems,
including router, hub and switch configurations.
* Recognized and resolved troubleshooting bottleneck
by devising new contact database.
* Frequently complimented for customer service
attitude and problem solving skills.
PRIOR EXPERIENCE
Gained valuable business and operational insights in
management positions for ABC Coach, Anywhere, USA (1998)
and Any Transportation, Anywhere, USA
(1984-1998).
EDUCATION
BS: Business Administration/Finance, Any
College, Anywhere, USA (1990).
KEYWORDS
networking, network administration, sysadmin, systems
administration, technical support, tech support, help
desk, helpdesk, hardware support, software support,
LAN support, network support, tier 2 support, second
level support, second-level support, tier II support,
Windows NT 4.0 Workstation, Windows NT 4.0 Server,
Windows NT 4.0 Enterprise, TCP/IP, SQL, PL/SQL,
Windows 95, Windows 98, Windows 2000, Windows NT,
DOS, Visual Basic, VB, Microsoft Office, network
administrator, systems administrator