Sample Resume for Management Position

Posted September 08, 2006 by

SUMMARY
Seeking management position where 17 years of award-winning experience, as manager and owner/manager, will add value.


PROFILE
Extensive hospitality, accommodation, food and beverages management background includes exceptional customer service and operations management (front and back of house) catering and executive chef duties. Expertise in menu development and costing, hiring, staff development, coaching and training, purchasing, quality control. Experienced in serving corporate clients and producing regular repeat and referral business and specialist in remote location management.
Special expertise in maximising return on investment of properties, managed and owned. Increased occupancy rates in acquired property from 54% to 87%. Nearly doubled resale value of property, from $900,000 to $1.4 million, in 18 months.
Proven management, training and computer skills. Directed all on-site catering and increased weekly food sales revenue from $2,000 to $10,000 in prior position. Experienced in building and developing ongoing training modules for 3-15 employees.
Highly organized in all levels of hospitality management. Devised and set up food-service systems from scratch as an employee, team member, manager and owner.
Client said: “The catered functions were wonderful and always served on time. I would like to mention the excellent service and support provided by him throughout the event. I had several last minute requests with which he was always willing and able to assist.”
EXPERIENCE
Resort Manager: Any resort (Feb 2005-June 2005).
Manage resort with 30 units and self contained villas, 140-seat licensed restaurant and cocktail bar, and conference facilities for 60 people plus resort pool. Resort is set on five acres of tropical gardens.
Doubled sales figures from previous year by introducing marketing strategies aimed at increasing support of local residents and implementing in-demand activities.
Manage team of 29, including Maintenance Manager, Restaurant Supervisor, eight Wait staff, two Chefs, two Kitchen Hands, six House Maids, six Maintenance Staff and three Office Staff.
Resort Manager: ABC Resort, (March 2004-Feb 2005).
Quickly produced highest sales figures in resort history, enabling profitable sale by director.
Contributed to 34% return on investment with effective management efforts.
More than doubled bar and restaurant sales, from $2,500 to $6,000 per night, by introducing “Ices Night Club” and special events aimed at local community. Delivered exceptional customer service.
Managed and developed team of 24 hospitality employees.
Motel Manager: Any Motor Inn, (Feb 2004-May 2004).
Implemented all office / internet booking systems, menu design, restaurant format and other key strategies.
Increased occupancy from 10% to 50% in 90 days for this newly built 4 1/2 star Motor Inn.
Functions Manager/Head Chef: Hotel Restaurant (2003).
Managed all restaurant and kitchen operations, ensuring highest levels of customer service and food quality. Supervised and developed team of seven kitchen, beverage / wait staff personnel.
Reversed weekly losses of $2,000 weekly and achieved profitability within six months. Increased revenues by setting up numerous restaurant promotions/marketing programs.
Managed staff efforts in quality control, hygiene, customer service, accounting controls, restaurant policies and procedures. Adhered to all health and safety procedures and government regulations.
Developed menus in accordance with customer surveys, employing highest levels of creativity, ingredient selection and portion control, with adherence to strict accounting policies.
Negotiated with vendors for best pricing, deliveries and quality. Managed catering and special events, coordinating services and schedules with clients.
Met or exceeded all goals for food and operational cost control. Received numerous customer comments, cards and letters for excellence. Developed new menus, wine lists and special events.
Gained invaluable insights on property management from relief management experience throughout anywhere. Managed large and small properties, requiring hospitality skills and expertise (2001-2003).
Owner/Manager:Any Lodge Country Club, (1998-2001).
Owned and managed award-winning, 130-seat restaurant and 17 corporate and tourist rental units.
Planned and managed all lodging and restaurant operations. Supervised and developed large kitchen staff (three chefs, two apprentices) bar staff, waitresses and housekeeping employees.
Managed all customer bookings, computer entry, functional management and event scheduling including weddings, corporate functions, bus tours, and tourist activities.
Awarded “Best Restaurant” for presentation and service category by Cairns Hospitality Association (two years running: 1997-1999).
Held product costs to 19% with effective purchasing five consecutive years. Created annual budget and exceeding all projections for controllable product and labor costs.
Highly involved with culinary preparations. Reviewed and mentored Executive Chef. Oversaw all menu development and costing. Negotiated contracts, handled bids and managed vendor relations.
Catered and coordinated Any Dairy Farmers annual directors’ meeting/conferences.
Improved retention and drove down costs by setting up weekly employee meetings to troubleshoot issues and improve production.
Mastered systems for efficient restaurant operations. Completed intensive workshops and training courses in motel and restaurant management. [HMAA]
Owner/Manager: Country Plaza Motor Inn, Mackay, QLD (1994-1997).
Owned and managed licensed 80-seat restaurant and 49 corporate / tourist rental units.
Owner/Builder:ABC Homes and Landscaping (1989-1994).
Owned and managed construction and landscaping company in residential housing sector.
Managed 16 sub-contractors in construction of high-value residential housing and unit development with annual revenue exceeding $2.5 million.
Negotiated customer configuration, design, scheduling, estimates and approvals.
Handled all interior/exterior design, architectural plans, changes, municipal concerns, water and utility connections, driveways, and all lawns, plantings and landscaping.
Completed daily/final inspection, clean-up and insured adherence to blueprints/design.
Retained accounts by ensuring customer satisfaction with all construction operations.
Designed and coordinated all landscaping and irrigation requirements to customer specifications.
EDUCATION/TRAINING
Leaving certificate in Business Management, Any Technical College.
Building contractor and Design landscape gardener.
Marketing & Media Promotions Course, Any National Business Institute (due July 2006).
Completed 12-month Copywriting Certification course with Any Writers Institute and Artists (2005).
Front Line Management course Microsoft word / excel / publisher / outlook purchase / stock management [ HMAA 2001]
Computer skills Room Master, Motel Master, Myob and Microsoft Office.
Completed Liquor License certificate for Licensee & Nominee and advanced responsible service of alcohol.
Level 3 chainsaw with confined space module
Skid-Steer loader with backhoe and fork lift attachments.
C Class heavy vehicle license [current]
First-Aid Certificate [current]
ADDITIONAL INFORMATION
Add value to properties managed with niche marketing expertise. Skilled at identifying and capitalizing on unique and hidden opportunities for development and promotion.
Achieve exceptional results by winning support and patronage of local residents and tourists ensuring high rates of word-of-mouth repeat and referral business.
CAREER OBJECTIVE SUMMARY
I have developed extensive experience in the Hospitality Industry in many areas of operations management including Marketing & Media Promotions, Property Maintenance, Tropical Gardening, Environmental waste and Water management and Remote Area Training, and I need to continue my development with new challenges and new areas of management.

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