• Sample Resume for Employee Training Position

    September 08, 2006 by

    OBJECTIVE
    Position where skills in employee training and
    technical support will add value.


    TECHNICAL SKILLS
    * Outstanding IT background, with experience
    troubleshooting and supporting hardware, software and
    networks. Experienced creating and delivering
    effective computer training.
    * Operating systems: MS Windows 95/98/NT 4.0 (server
    and workstation).
    * Applications: MS Office 2000 and Lotus cc:Mail.
    * Networking: TCP/IP, SLIP/PPP, Ethernet, OSI and
    LAN-WAN interconnections.
    * Languages: HTML and DHTML; familiar with VBScript,
    ASP and Java.
    TECHNICAL TRAINING
    * CompTIA Certified Internet Network Specialist (I-
    Net+), Xintra Institute of Technology, Quincy, MA
    (2001).
    * Network and WWW Concepts (dual certificates),
    Brainbench, Boston, MA (2000).
    * Microsoft Certified Systems Engineer (MCSE), Xintra
    Institute of Technology, Quincy, MA (1998).
    EXPERIENCE
    IS Coordinator: ABC Company, Anywhere, USA (1998-present).
    Provide information systems training and support to
    60 Public Information Dept. employees.
    * Train all new and existing employees in computer
    and Internet skills. Plan and deliver classroom
    sessions on cc:Mail, Lotus notes, Windows 95/98/NT,
    Excel, Word, etc.
    * Provide wide range of hardware and software
    support, by phone and on multiple sites.
    * Evaluate workload and capacity of computer systems
    to determine expansion feasibility.
    * Significantly increased workplace productivity by
    standardizing training for department.
    Public Service Rep/Concierge: ABC Company, Anywhere, USA (1994-1998).
    Provided information assistance to staff and public
    while completing extensive computer training. Served
    as in-house resource and support technician on IT-
    related subjects.
    * Interpreted for officials in French, Amharic and Swahili. Also
    assisted passengers by researching and delivering
    airport-related information.
    * Trained all staff of Visitor’s Service Center in
    ABC Airport. Involved four workstations that
    provided passengers with convenient Internet-based
    concierge services (1998).
    * Developed first training systems for new employees,
    vastly increasing efficiency while reducing turnover.
    Led frequent training seminars on computer use and
    other procedures.
    * Cited by supervisor for work ethic, dedication and
    ability to achieve as part of a team.
    EDUCATION
    BS: Business Administration (Marketing emphasis),
    XYZ University, Anywhere, USA (1996).
    Worked during school in tele-sales position to
    finance education.

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