Sample Resume for Customer Service Position

SUMMARY
Seeking position where extensive experience in
customer service, coordinating and problem-
solving will add value to operations. Regularly
commended for exceeding expectations.

KEYWORDS
customer service representative, customer
service rep, customer service agent, customer
retention, administrative, presentations,
communication, operations, administration,
project coordinator
PROFILE
Experienced managing multiple tasks. Currently
verify hundreds of transactions per day while
meeting extremely tight deadlines at ABC
(1998-present).
Strong customer service and communication
skills. Expert at quickly resolving service
issues, retaining customers and delivering
public presentations for ABC Airlines.
Highly organized. Skilled at determining best
processing flow for customers under changing
conditions. Troubleshoot and solve problems to
comply with ABC and other regulations.
Trainable, self-motivated and accustomed to
long hours in pursuit of company goals.
Manager said: “She has a great work
ethic, is highly effective and works well with
customers … I would highly recommend her.”
(2005)
EXPERIENCE
Customer Service Agent: ABC Airlines, Anywhere, USA
(1998-present).
Provide wide range of service in fast-paced
settings (front desk and gate areas). Process
and verify 200-300 ticket transactions per day
and handle payments (cash, charge and check).
Position requires high levels of initiative,
multi-tasking, attention to detail and
communication skills (written and verbal).
Deliver frequent public announcements.
Solve complex service problems to meet critical
deadlines, ensuring safe operations, customer
satisfaction and repeat business. Monitor
schedules and prevent service delays.
Work well with teams and independently.
Routinely carry out responsibilities of two
employees following staff reductions since
2001. Train and mentor new employees.
Retained through five rounds of layoffs while
meeting or exceeding performance goals.
Commended for “exceptional customer service,”
by manager, who said: “Your willingness to help
… was much appreciated. Keep up the terrific
work!”
Promoted from position in cleaning/aircraft
service at ABC Airlines (1991-1998).
Management comments: “I can