Sample Resume for Business Analyst

SUMMARY
Seeking business analyst or related position where
more than 10 years of Fortune 500 business and
technical experience will streamline business
processes and improve end-user productivity.

KEYWORDS
business analyst, business analysis, business process
improvement, systems analysis, software project life
cycles, full life cycle development, lifecycle
development, definition of scope, requirements
definition, needs analysis, design, testing, software
implementation, application implementation, solutions
development, cross-functional teams, adaptability,
analytical, debugging skills
PROFILE
Experienced in full lifecycle development and support
of business solutions, producing rapid ROI and
increased efficiency for ABC, DEF, GHI, JKL
and others since 1989.
Proven ability to leverage technology to improve
business processes, with special expertise in
requirements analysis, database development,
debugging, problem solving and user support.
Superior communication skills. Experienced analyzing
end-user requirements, presenting to upper management
and supervising cross-functional project teams.
Applications developed include credit card
processing, B2B procurement, accounting, Erisco, EDI,
materials management, purchasing, warehousing and
distribution. Experienced in medical supplier,
retail, insurance, credit cards, accounting,
utilities and automotive sectors.
EXPERIENCE
Programmer/Analyst Consultant: Any Corporation,
Anywhere, USA (2001-2002).
Analyze business processes, gather requirements,
develop and support mission-critical applications,
using tools that include SEI, MVS, COBOL, DB2 and
Visual Basic 6.0.
Provided analysis and programming for new corporate-
wide credit/debit card settlement process, to
consolidate three store systems into one. On track
for 2003 release.
On above project, analyzed and designed web-based
system to process chargebacks, rejects and debit/EBT.
Gained end-user management approval of terminal
prototype in Visual Basic 6.
On above project In-House Lead said: “His
attitude and aptitude were exactly what was needed
for this diverse project. His analytical skills and
abilities made him a great asset.”
Also cut costs by analyzing, designing and
implementing new data feed into check authorization
system, which reduced costs and reliance on third-
party vendors.
Senior Programmer/Analyst Consultant: Any
Corporation, Anywhere, USA (2000-2001).
Provided wide range of business analysis and
programming services in high-profile role.
Provided business re-engineering efforts to enable
transition to paperless forms. Played key role in
analysis and research of e-Forms capabilities within
Ariba Buyer 6.1 product.
Cited by ABC manager for time- and revenue-
saving efforts.
Served as technical lead for Ariba product line.
Completed extensive training and gained expertise in
Buyer, Marketplace and Dynamic Trade products.
Programmer/Analyst Consultant: Any Corporation,
Anywhere, USA (1998-1999).
Provided business analysis and programming services
for implementation of UNIX-based Lawson accounting
package, vastly improving operations by consolidating
three store systems into one.
Worked extensively with end-users and in-house
Business Analysts to re-create numerous accounting
reports from individual store systems within Lawson
Package. Enhanced operations by formatting Pro*C/SQL
extracts into reports via MicroFocus COBOL.
Also developed and tested UNIX-to-mainframe
interfaces to FTP reports from UNIX environment to
CA-View on mainframe.
Programmer/Analyst Consultant: ABC Care
Services, Anywhere, USA (1997-1998).
Streamlined business processes and provided
programming for Erisco-based claims processing system
to handle main flow of data. Tools included MVS,
COBOL, CICS and VSAM.
Created interfaces to parent company, and numerous internal
reports to communicate
claims data cost-effectively. Worked with end-users
to define requirements.
Enhanced several online screens, including pick-list
processing, which allowed users to pick provider
numbers via search process tied to PF key.
Senior Software Development Analyst: Any Data
Resources, Anywhere, USA (1994-1997).
Served as Analyst and Lead Programmer for Automate
Affidavit Project to minimize operator input on
affidavits for fraudulent accounts. Tools included
MVS, COBOL, CICS, DB2 and VSAM.
* Played key role on multi-year project that will
significantly enhance client control over debit card
authorization processing.
System Engineer: Any Data Systems (EDS), Anywhere, USA
(1993-1994).
Served as Analyst and Programmer for Materials
Management Information System.
Worked closely with IES client (holding company for
local utility) to develop applications in purchasing,
inventory, accounts payable and EDI. Tools: MVS,
COBOL, CICS and VSAM.
System Engineer: Any Data Systems (EDS),
Anywhere, USA (1989-1993).
Served as Analyst and Programmer for ABC Service Parts
client. Tools: SLC, MVS, COBOL, IMS.
Delivered full lifecycle for Expedite Supplier Parts
System (ESP) to alert client of potential shortages
in kit processing within Materials Management. Worked
directly with client end-users.
Rewrote and supported Stock Allocation for Order
Processing to efficiently fill orders from multiple
distribution points. Worked directly with client
management and end-users to resolve 100% of support
issues in timely manner, to clients’ complete
satisfaction.
TECHNICAL SKILLS
Methodologies include SEI (Software Engineering
Institute) and SLC (Systems Life Cycle).
Tools: COBOL, JCL, CICS, Java, MicroFocus COBOL,
Ariba Buyer 6.1 e-Forms and Tibco.
Databases: DB2, IMS, MS SQL Server, Oracle and
Microsoft Access.
Platforms: MVS, UNIX and Microsoft Windows NT.
Certifications: Sun Microsystems Java Programmer
(2000) and American Production and Inventory Control
Society – APICS (1991).
EDUCATION
Associate of Applied Science (Data Processing),
Any Community College, Anywhere, USA
(1989).
Bachelor of Science (Chemistry major, Mathematics
minor), ABC University, Anywhere, USA
(1982).