Sample Resume for Help desk or tech support position

SUMMARY
Seeking help desk or tech support position where
proven technical skills and experience will add
value. Superior work ethic, accustomed to long hours
in pursuit of company goals.

KEYWORDS
Hardware Technician, Help Desk, helpdesk, tech
support, Desktop Support, technical support, hardware
repair, software repair
TECHNICAL PROFILE
* Strong technical support background, with
experience configuring laptops for Fortune 500
clients, upgrading memory, bios and operating systems
(Windows 98 to 2000) in 2002.
* Received extensive analytical/repair training and
three promotions in three years in US Army.
* Software: installed and supported Windows NT
(Workstation and Server), Windows 2000/9x, TCP/IP,
Microsoft Access, Excel, PowerPoint, Word, MS-DOS
(5.0-6.22).
* Hardware: installation, troubleshooting and repair
of motherboards, hard drives, CD-ROMs, printers, NIC,
modems, disk drives and various peripherals.
PROFESSIONAL TRAINING
* A+, Net+ and INet+ certification (in progress):
ABC Options, Inc., Someplace, USA
(due early 2003). Completing 500 hours of training in
technical support, computer repair, etc.
* Certificate: Electronic Networking System
Technology, XYZ Institute, Someplace, USA (2002).
Intensive 1,260-hour program included hands-on
training in electronics analog and digital micro
processing; PC architecture, repairs and upgrades;
installing and configuring Windows 9x; and installing
and administering Windows NT 4.0 (Workstation and
Server).
EXPERIENCE
Support Technician: ABC Corp., Someplace, USA
(2002).
Provided range of technical support services,
subcontracted to client.
* Configured laptops to meet client
specifications and performed quality checks.
* Upgraded memory, performed bios updates and
migrated systems from Windows 98 to 2000.
* Configured up to six computers simultaneously.
Proactively sought out new assignments.
Support Technician/Embroiderer: XYZ Tees, Anywhere,
USA (1998-2002).
Served as sole computer support person for this
clothing manufacturer. Managed three employees.
* Networked office to support seven employees. Set up
network router and configured desktop computers
(Windows 95 and 98). Provided all troubleshooting,
support and repair.
* Maintained and backed up mission-critical database
of all embroidery designs.
Heavy Equipment Mechanic: USA Tech, Somewhere, USA
(1995-1998).
Provided troubleshooting and repair of vehicle
electrical systems and diesel equipment.
* Managed squad of five personnel. Oversaw $100,000
tool room inventory.
* For outstanding results, promoted three times
during three-year tenure.
* Mastered ability to analyze and solve difficult
problems under hard deadlines.