Entry Level to Mid Level Technical Support Resume

SUMMARY
Seeking technical support position where three
years of hardware, software and network support
experience will add value. Superior work ethic
— accustomed to long hours.
KEYWORDS
Technical support, IT, Information Technology,
hardware, software, networks, networking,
operating systems, web site, help desk,
helpdesk, computer operations, Windows
98/NT/2000/XP, Macintosh, AS, Computer
Networking Operations, A+ certified, computer
maintenance, computer repair.
TECHNICAL PROFILE
Strong technical support background, with
experience maintaining and repairing
productivity software, hardware, network
peripherals and operating systems since 2002.
A+ Certified.
Software and hardware skills include Microsoft
Word, Excel, PowerPoint, Access and Outlook,
Lotus Notes, Windows XP/2000, Novell 4.0,
Macintosh OS, HTML and TCP/IP.
Saved more than $120,000 per year by taking on
new responsibilities to support software,
hardware, network peripherals, Web site and
online newsletter (2003-present).
Outstanding communicating skills. Experienced
training non-technical end-users, multi-tasking
to meet hard deadlines and motivating team
members to produce results.
Executive manager said: “His
professionalism and expertise are unparalleled.
His problem-solving skills ensure customer
satisfaction in a deadline-intensive
environment, even if that means working
overtime, uncompensated.” (2005)
EDUCATION
Associate’s Degree: Computer Networking
Operations, XYZ School, Any CIty, any State (2002). Worked full-time throughout to self-
finance 100% of tuition.
Certificate: A+ Training (2000) and Computer
Maintenance and Repair (1999), Co-op XYZ
School, Any CIty, Any State.
EXPERIENCE
Technical Support/Production Assistant:
XYZ Communications, Any City, Any State
(1999-present). Provide wide range of support
on IT and print/online production issues.
Serve as first line of tech support in absence
of IT manager, in fast-paced office, with
network running Macintosh and Windows. Support
all hardware, software and network issues.
Saved more than $240,000 since 2003 by taking
on responsibilities of full-time Web site
manager, including Web site maintenance, online
newsletters and print edition support.
Saved $30,000 by volunteering to set up and
configure Windows NT/2000 desktops (2003).
Play key role in production of three email
newsletters with more than 35,000 readers.
Upload and code ads in HTML format, meeting all
deadlines.
Editor in Chief said: “I am pleased to say that
Jermaine is a team player and a hard worker. He
always shows initiative and does not miss
deadlines for any of the projects he oversees.”
(2005)
Help Desk/Technical Support Internship:
XYZ Hospital, Any City, ANy State (2002).
Supported software and hardware issues evenings
while working and studying full-time.
Enabled successful migration from Windows 98 to
Windows 2000 by ghosting more than 100
computers; helped project finish 10 days ahead
of schedule, using Norton Ghost.
ADDITIONAL INFORMATION
Help Desk/PC Technician: Temple XYZ
XYZ Church, Any CIty, ANy State (2000-present).
Budget time and resources to provide volunteer
troubleshooting, installation and support of
PCs and Microsoft Office applications. Coached
and developed one assistant team member.