Ocean Import Team Lead

Req ID: 151853
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Department: Ocean CS/DP Import (OF-13), Ocean Freight

Location: Atlanta, GA (ATL), United States

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.

We are looking to hire a Team Lead in Ocean to execute and follow-up compliant, safe and efficient ground transport of shipments in support of the Business Unit’s full suite of services. Consult with various department colleagues on subcontractor pricing and services in the role of internal service provider.



* Receive and validate customer order
* Issue shipment handling instructions to Document Processing staff
* Reserve file number
* File tariff rate if applicable
* Arrange for pick-up/transfer of cargo
* Answer all customer inquiries in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact.
* Establish customer communication preference, i.e., phone, e-mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liaison between Document Processing and customer regarding all shipment details
* Provide accurate job costing forecast
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
* Train Agents
* Distribute Daily Workload
* Other duties as requested


* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of two years in industry
* Knowledge of all Panalpina products
* Thorough and comprehensive knowledge of Panalpina strategy, structure, and pricing
* Proficient in Panalpina forwarding and MS Office applications
* College degree preferred


* Excellent communication skills
* Strong interpersonal skills to effectively interact with internal and external customers
* Good judgment skills and ability to make decisions
* Team player


* Bilingual / Multilingual a plus

Specifics for Job / Environment

* Willing to work a flexible schedule, including overtime, weekends, and holidays
Full time
Atlanta, Georgia 30301, US