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Onclogy Phone Triage Nurse (West Cancer Center) Job


The RN PEM serves as a consistent care coordinator through out the continuum of care for patients entering or within our health system.  Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family. Responsible for the nursing care of patients in a clinical/office setting.  Coordinates communication with providers on behalf of the patient.  Meets the needs of the patient in relation to education, screening, prevention and follow-up care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 



Education/Formal Training

Work Experience




Graduate of from an accredited nursing program.

Must have at least one (1) year of nursing experience in a medical, surgical, and/or clinical setting.

Current license to practice as a professional nurse in the state where work is performed, or compact license.



Bachelor’s degree in Nursing.

Outpatient nursing and scheduling experience.









  • Strong understanding of relevant health care continuums and the various treatment options.
  • Outpatient nursing experience preferred.
  • Knowledgeable of system’s health resources in order to navigate the patient to appropriate care.
  • Must have excellent verbal and written communication skills, a desire to problem solve, and strong conflict resolution abilities.
  • Strong computer skills.  Scheduling experience a plus.
  • Must be a role model in customer service and patient care.
  • Displays sensitivity and compassion. 

Key Job Responsibilities

  • Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family.
  • Creates a seamless flow through the health system to facilitate the patient’s care.
  • Develops and coordinates education, resources, and activities that provide understanding and support for patients and families.
  • Maintains reliable systems to document, track and monitor patient data.
  • Performs clinical procedures within the scope of nursing practice and clinical training.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergency situations.
  • Ability to handle and administer medications, vaccinations and immunizations as needed.

Methodist Le Bonheur Healthcare
Full time
Germantown, Tennessee 38138, US