Analyst- Risk Management Strategy

Req Id: 193186 


Bell is a truly Canadian company with a 137 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our  Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.


Position Description:

Customer Operations’ Strategy and Insight team is a multi-faceted organization responsible for leveraging business insights to set strategy and policy for TV, Home Phone, Internet, Wireless and multi-product customers. An important part of these insights govern Bell’s Credit and Risk management strategies and policies. If you have a background in business or a quantitative discipline, have the necessary skills and experience, and have a passion for forecasting and identifying improvement opportunities, this is a great opportunity for you to contribute to Bell’s strategic mandates. You will work within the Risk Management Department of the Customer Operations Business Unit, reporting to Senior Manager, Credit & Collections Risk. You will develop and maintain robust forecasting models, report on involuntary churn, and perform analysis to improve involuntary churn, net bad debt, and related processes and metrics. Your work will involve working closely with the various teams within and outside of the Risk Management Department.


Job Duties/Accountabilities:

  • Provide insightful and high quality information, advice and guidance to the business related to credit risk strategy and management
  • Propose initiatives and strategies to reduce credit and collection risks contributing to involuntary churn and overall bad debt
  • Analyze and report on the drivers behind net bad debt, involuntary churn, and other related metrics, and provide input to the relevant credit and collections processes
  • Interface with internal/external teams, and use analytical problem solving and quantitative techniques to understand and generate solutions to complex business problems related to credit risk strategy and management
  • Prepare short, medium, and long-term forecasts on involuntary churn
  • Analyze raw data, using tools such as MS Excel or SAS, to enable strategy development, tracking and risk management
  • Translate complex data and model outputs in a simple and concise manner suitable for management review
  • Prepare and distribute regular reports and insights on involuntary churn
  • Support the team in the development/enhancement, monitoring, and evaluation of the performance of credit risk scorecards
  • Support the development of business cases
  • Treat own work as a project, take ownership and ensure that priorities and deadlines are met


Critical Qualifications/Competencies:

  • Bachelor’s degree or higher in business or a quantitative field
  • 1 - 2 years of experience in a role involving data analysis and / or strategic planning
  • Demonstrated experience in translating complex business issues in a simple and concise manner
  • Demonstrated ability to effectively manage multiple projects and priorities simultaneously and to work independently and as part of an extended team
  • Strong oral/written communication skills with strong interpersonal skills and comfort in interacting with all levels of management
  • Ability to successfully resolve issues, diagnose business problems, plan, document and deliver solutions in timely manner


Preferred Qualifications/Competencies:

  • 1-2 years of experience in strategic financial planning, forecasting and risk management
  • Familiarity with credit risk management concepts and frameworks
  • Demonstrated experience with SAS programming and creating/manipulating large databases




Bilingualism is an asset (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Dorval
Application Deadline: 04/16/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: Canada, ON, Toronto

Full time
Toronto, 08, CA