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Req ID: 105974 

Entity: AMR 

Dispatcher (Full Time)

Rancho Cucamonga, Ca

Reports to: Communications SupervisorDepartment: Communications CenterStatus: Non-Exempt Internal Applicants please apply through the Home Portal, SuccessFactors, Careers.


POSITION SUMMARY: The Dispatcher I functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated.



Essential Duties and Responsibilities:

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Other duties as defined by the formal job description


 Minimum Qualifications:



High school diploma or equivalent

EMD Certification

CPR Card



Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.



Knowledge and Skills:

Ability to communicate clearly on the radio and telephone. Ability to record, transmit, and report information accurately. Ability to efficiently utilize all equipment assigned to him/her. Ability to manage multiple tasks simultaneously. Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. Ability to understand basic computer applications.



EOE including Veterans and Disabled



Full time
Rancho Cucamonga, California 91730, US