Smart Hands Support Technician
eXcell | San Antonio, TX, 78208, USSalary Range:$35,000 – $47,000 Salary range estimated by Zippia
Posted 19 days ago
Description
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client is currently seeking a Smart Hands Support Technician to join their team onsite in San Antonio, TX. This will be a 3 month opportunity and this technician will work during the hours of 8am to 5pm, Monday to Friday.
Scope of Activity and Responsibilities:
Required Skills and Qualifications:
Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visitwww.excell.com.
Our client is currently seeking a Smart Hands Support Technician to join their team onsite in San Antonio, TX. This will be a 3 month opportunity and this technician will work during the hours of 8am to 5pm, Monday to Friday.
Scope of Activity and Responsibilities:
- Unboxing and setup of training room equipment to include PCs, peripherals, cable management
- Network patch cabling per client direction
- Imaging of training room equipment and end user PCs
- Assignment of static IP addresses for network printers per client direction
- Operational testing and support of training room equipment and site user needs
- Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
- Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
- Deskside hardware and software support (DSS) service
- Update of ITSM tool and asset management system of record where applicable
- Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
- Hardware refresh of aging hardware with the new device based on the end user profile
- Smart hands support of additional equipment as required under the direction of the client
Required Skills and Qualifications:
- Basic technical knowledge and troubleshooting skills including PC hardware and software, printers, and networks
- Citrix experience is a plus
- Experience imaging PCs
- Experience working with incident management tools and software packages
- Knowledge and experience working with MS Office Suite and other relevant software programs
- Problem solving and analytical skills
- Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
- Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
- Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
- Verbal communication that is polished and professional and easy to understand over the phone when needed
- Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
- Must demonstrate active listening skills that can collect accurate and detailed information
- Ability to understand the technical implications of business decisions and requests
- Ability to defuse tense situations and focus on the issue at hand
- Ability to translate technical language into user-friendly information
- Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders
- Capability to learn and support new applications
Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visitwww.excell.com.