Smart Hands Support Technician

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

Our client is currently seeking a Smart Hands Support Technician to join their team onsite in San Antonio, TX. This will be a 3 month opportunity and this technician will work during the hours of 8am to 5pm, Monday to Friday.

Scope of Activity and Responsibilities:

• Unboxing and setup of training room equipment to include PCs, peripherals, cable management
• Network patch cabling per client direction
• Imaging of training room equipment and end user PCs
• Assignment of static IP addresses for network printers per client direction
• Operational testing and support of training room equipment and site user needs
• Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
• Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
• Deskside hardware and software support (DSS) service
• Update of ITSM tool and asset management system of record where applicable
• Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
• Hardware refresh of aging hardware with the new device based on the end user profile
• Smart hands support of additional equipment as required under the direction of the client

Required Skills and Qualifications:

• Basic technical knowledge and troubleshooting skills including PC hardware and software, printers, and networks
• Citrix experience is a plus
• Experience imaging PCs
• Experience working with incident management tools and software packages
• Knowledge and experience working with MS Office Suite and other relevant software programs
• Problem solving and analytical skills
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
• Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
• Verbal communication that is polished and professional and easy to understand over the phone when needed
• Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
• Must demonstrate active listening skills that can collect accurate and detailed information
• Ability to understand the technical implications of business decisions and requests
• Ability to defuse tense situations and focus on the issue at hand
• Ability to translate technical language into user-friendly information
• Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders
• Capability to learn and support new applications
  

Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visitwww.excell.com.