<p>We have a position open for a hands-on IT professional to join out team at our North Field Services Branch. We are looking for a hands-on Desktop Support Technician. This technician will be located at 908 West Broadway, Louisville (L&amp;N Building) and will provide support for multiple agencies in Jefferson and the surrounding counties. The preferred candidate would need the following:</p><ul><li>Excellent customer service and communication skills</li><li>Previous Desktop or Helpdesk experience</li><li>Previous ticketing experience</li><li>Experience in IT troubleshooting</li><li>Computer equipment configuration, setup, and installation</li><li>Experience in ticketing software (preferably ServiceNow)</li><li>Ability to work under pressure</li><li>Hardware and software experience</li></ul><br>