Desktop Support Analyst

Ref ID: 03200-0012610483

Classification: Desktop Support Analyst

Compensation: $22.00 to $26.00 hourly

There is an opening for a Desktop Support Technician at Robert Half, for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is long-term contract / temporary to hire in nature and is located in the Charlotte, North Carolina, area.

Your responsibilities in this role

• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Support records of daily data communication transactions, issues and remedial actions taken or installation activities
• Be in contact regularly and effectively with ticket submitters
• Organize hardware repairs with the appropriate vendors
• Fix computer problems, and recommend appropriate action/solutions
• Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
• Administer computer desktop support in accordance with established policies and procedures