Conference Team Task Lead

Vista Technical Services, LLC is seeking a Conference Team Task Lead

JOB DEFINI T I ON: Ta k e s the ini t ia t ive to e n su r e ta s ks a reco m ple t ed a n d c u stom e r s er v i c es is pr o v i d ed o n the conf e r e nce team a ccordi n g tothe contract.R e vi e ws roomcapabiliti e s wi t h curr e nt tech n olo g y and go v ernm e nt trends to sug ge s t ide a s/equ i pment that c a n impr o v e functio n ality o fthe rooms.Offers p ro p osed equ i pmentrec o mme n d a tion wh e n re q uest e d by G 6 c u stom e r.Tak e s initiativewith v e ry littledirecti o n fr o m Program M ana g er to getthings comp l eted.This ind i vid u al is r e sp o ns i bleforday to d a y lea d ership t o ensure thatconf e re n ce

ev e nts are c o vered a n d c o nfere n cero o ms are funct i oning p ro p er l y . Must be ab le to comm un icate effective l y wi t h high r a nk in g officials a ndV I Ps on a daily b a sis a ndat offsite ev e nts.

ES S EN TI ALFUNC T IONS: The f ollowi n g duti e s ARENOT i ntend e d to s e rve a s a com p r e he n s i ve list of all d uties p e rfor m ed by all e mp loy e es in th i s cl a ssif i cation.Shown a re duties intendedto providea rep r esentat i v e summaryof the majordutiesandresponsibilities. Incum b ent(s)may not ber e quir e d to per f orm all duti e s listed and m ay be requ i r e d to perform additio n al, p o sition-s p ecif i cduties.

R EP R ESE N T A TIVE DU T IE S : The C o nfer e nce Team T a sk Lead i s r e sp o nsib l e for le a ding a small teamof VTC facilitatorswhos u pport t hesc h eduli n g/facilitation and t e chnical c a pabi l ities of severalc o nfere n cero o ms.Ens u r e s roo m s are function i ng pr o per l y .Uponrequ e st, pre pa res recomm e nda t ions to the g o vernm e nt on purch a s e s for impr o v ed p erforma n c e in t he c o nfer e nce roo m s.Main t ainssche d ulefor the team to ens u re covera g e to su pp ort all ev e nts.

W o rks ind e p e ndent l y un d er overall proj e c t ob j e c tiv e sand r e qu i re m ents; ap p ris e s Pro g ram Mana g er a b o ut pro g r e ss a nd un u s u al complicatio n s . W o rk i s r e vi e wed for ac c u racy of judg m ent, compl i a n ce with instr u ctio n s , and to ins u re prop e r ali g nment. Guid e lines u s u ally i ncl u de e x isti n g syste m s andthe co n s tra i nts imp o sed b yrelated syst e ms withwhich the incu mb ent'swork m u st be meshed.Adapts d e si g n appro a ch e ssucc es sfullyus e d in pr e c e dent syst e ms. Completedwork is r e vi e wed f o r timelin e ss, compatibilitywith other w o rk, and effectiven e ss in m ee ting requ i re m ents.

The Video T e lec o nfer e nce Tec h nic i an o perat e s a mu l titude of aud i o and v i deo t eleconfere n c i ng equip m ent. Operati o nal tasks i n cl u de butare not limit e d to initializi n g facility e q u i pment,

controlling au dio e n vir o n m ents, re m ote cam e ra o peration and p r e s entati o n c on trols. M u st o p erate both s e c u re a nd no n -secure facilities. O perate a nd\ o rass i st in op e rating faciliti e s with a n d wi t hout

touch p anel i ntegrati o n. Must be famili a rwith confer e nce room d esign andCr e s t ron

pro g ra m min g .

Installation a nd op e rationof video tel e confer e n ce e q uipment, tro u bleshooting o fLAN bas e d and ISDN b a sedaudio a nd v id eo en d -po i nts. On-site t e c h nicalsu p portduri n g vi d eo teleconfere n ce cal l s. Performtest con n ect i ons a nd dry-runs.Pr o v i d e c u stom e r tra i ning on n ew i nstallati o ns. Prep a re written d o cum e nts for u s er tra i ning a n d op e rational gui de s andch ec kl i s ts.

Strong u n derstand i ng of v i de o conf e re n cing, audi o v i s u al pr e s entati o ns, andcoll a borati o n tech n olo g y r e quir e d. Famil i arity with b oth Dia l -up ( S witche d ) andDedicatedSu b s crib e r F a cilities. Knowl e dge ofMulti-pointConfer e nce switchingmod e s; Voice a c tivated, Lect u re,ChairCon t r o l and Contin uo us Pr e s e nce.

R e sp o ns i ble for the op e rat i on of comp le x stat e -of-th e -art cryptolog i c equ i pment, to inclu d e the mana g em e nt and control ofthe classifiedkey i ng mat e rials a n d op e ration and ma i ntena n ce of the s e cure c o m m and a n d c o ntrol vid e o teleconfer e nc i ng syst e ms.

The emp l oy e e will also perform re m ote network m a n agem e nt functions utiliz i ngpro p riet a ry softw a re to r e so l v e o p erat i onal proble m s thro u gh o ut the network.The T a sk L e a d will r e so l v e netw o rkco nn ectivi t y and i n terop e r a bilitycom m un i cat i ons p rob l e m s by utilizi n g s t ate-of-t h e- a rt softw a re too l s and d i ag no s tics.

Prov i de o p eration, har d w a re andsoftw a re maintena n ce, oversight,coordinati o n, docu m entat i on, rep o rting a ndmanag e mentfor video tel e conf e re n ci n gsyste m s, faci l ities and n etworks.Monit o r the perf o rm a nce of v i deo t eleconfere n ces in ord e r to corr e c t a n y proble m s that may a rise, e.g. loss of vid e o, loss of audio,or disco n n e cts.

Sche d ule, c h ange a nd ca n c el VTCs u s i ng the DISNVideo Services o n -liner e servatio n s and sche d ulingsystem.Co o rd i nateswith internal d ep a r t ments a n d external sit e s b y r e vi e wing a nd eva l uating r e quir e men t s a nd r e com m e n ds faciliti e s b as e d on sp ec ific requ i re me nts.

Prov i de site l ogist i c functi o ns a n d inven t ory.

R e sp o ns i bilities m a y inc l u d e but are not l imited to: Cond u cting Pr ev entiveCh e cks and S e rv i c e s and prov i dingtechn i cal o v e rsi g ht.

Perfor m s ot h er duti e s as a ss i gn e d or r e quir e d.

KNOWLEDGEandSKILLS:

Knowl e dge ofapplicablec o mputersyst e m softw a re pr ogr a ms a ndMS Office

Applicati o ns.

Knowl e dge o n assisti n g w i th Video Tel e conf e re n c e s.

Knowl e dge i sstrong in p r o blem r e s e arch and r e so l ution skills for troubl e s h ooti n g har d w a re i s sues.

Ability to work in a secureenv i ronment.

Strong com m itment to quality and cust o mer services.

Dem o ns t rat e d kn o wl e dgeon setting u p off-siteAV syste m s for ev e nts outs i de a nd/or at other ven u es.

Ability to work in high prof i le stressful si t uationswith the abilityto s t ay calm when techn i cal i s s u es ar i s e.

Knowl e dge ofvari o us V T Char d w a re & software b r a n d (s) of equip m ent (Polycom, Tand b erg, C i sco, etc.)

Familiari t y wi t h crypto d e v i c e s inc l udingTACLANE, KIV-7m and K G -194

A demo n stra t ed k n ow l ed g e in the testi n g of equipm e nt, devices, compo n ents, syst e ms and meth o do l ogi e s .

Familiari t y wi t h A/V syste m s inc l udi n g c a m e r a s, displ a ys, a n d echoca n c el l ation syst e ms us e d for aud i o and v i deoconfer e nc i ng.

A demo n stra t ed k n ow l ed g e of and exp e rie n ce withDepart m ent of Defe n s e (D O D)

miss i o n s, str u cture, d octr in e, techn i c a l s t and a r d s ands e curi t y r e qu i rem e nts.

Curr e nt and continu o us ex peri e nce in the fie l d of telecom m un i cat i ons a nd o p erations in larg e- scale voice, v i deo te l ec o nfer e nc in g, secureswi t chi n g, trans m iss i on a n d d a ta netw o rks.

Familiari t y wi t h AMX control syste m s

Knowl e dge ofCr e s tr o n uni t s and p ro g r a mming.

The emp l oy e e is re q uired to poss e ss a l e vel of e x p e r i ence and p ro f icie nc y to perform mod e rate to compl e x tec hn ical e n d-t o -e n d testing of US Military C o mmand, Con t rol and Com m un i cat i ons (C 3 ) Vid e o Teleconf e r e nci n g (VTC)Circuits

Skill in w o rk in g inde p end en tly, multitask i ng, pri o ritizi n g proj e c ts, a n d meeting d e adlin e s .

Skill in usi n g ana l ytical a ndres e archskil l s in perf o rm a nce of job d uties.

Dem o ns t ratehigh-endc u stomerserv i c eskil l s a n d excellent writtenand ver b al com m un i cat i on skills.

Skill in establ i s hi n g and m a intainingco o pe r at i v e workingrelati o ns h ips with ot h ers.

MINIMUMQUALIFI C ATIONS: Aminimum of five ( 5 ) yearsof combi n edex p eri e nce of sp e c ial i zed training a nd ex peri e nce in tel e co m mun i c a tion syste m soperation a n dmanag e men t . Exp e rie n ce m ust h a ve b ee n ac q uir e d w i thinthe last ten y e ars. Bachelor ’ s d e gr e e is recomm e nd e d.Experi e nce must i n clu d e signif i cantwork with V T C andConf er ence facilitat i on. Should p o ss e ssc e rtificati o ns in re l atedare a s a n d h a ve c l ear g oa l s of additio na l certificati o ns nee d ed to s u pport e m erg i ng tec h nol o g i es.Must h a ve at least two(2) ye a rs le a dership ex p eri e nce. Cr e s tron pro g rammi n g is h i ghly recom m end e d.

CERTIFICATIONS/REGI S TRATION/LICENSING: M u st pr o v idev e rifiable proof of equip m ent s p ecific training(C e rtificate ofTraini n g).Sec u rity+ ce i srequ i r e d.

ADDITIONAL REQUIREMENTS: Requ i r e d to work ou t sidethe tradition a l work sch e d u le. This i n clu d esoff site and after ho u r eve n ts.

SECURI T YCLEARANCE: The candi d ate will be s u bj e c t to a gover n mentsecuri t y inv e stigati o n and m u st m e et eligibilityr e quir e men t s for acc e ss to c l assified information by poss e ssing o r obtaini n g a n d maintaini n ga U.S. Secr e tSecurityCl e ara n c e.

MINIMUMPHYSICAL REQUIREMENTS: T h e followi n g d e man d s are r e pr e s entat i v eof those that m u st be met byan empl o y e e to succ es sfu l l y perf o rm theessentialfu n c tio n s of this job. This p o sitionrequ i r e s lotsof walk i ng, occ a sio n al equ i pment m o v e s and c o nfigurations.