Digital Operations Analyst

Digital Operations Analyst

Dept | Manchester, NH, 03103, US

Posted a month ago

Apply Now


Dept®️ is looking for a Digital Operations Analyst to join our Manchester team to help improve business and project efficiencies through data analysis and closer working relationships with key internal teams. As one of the world’s fastest growing, international digital agencies, Dept®️ provides a dynamic working environment.

As Digital Operations Analyst, you will be the Dept®️ Insights ‘expert’ which is our internal, projects database. You will be responsible for creating and maintaining dashboard and reports that will help us understand how the business and projects are performing. Identifying trends and reporting on areas for improvement is key.

This is a hands-on role that requires you to work closely with Operations, Project Managers, Finance and team leads, to add context to the data. A close relationship with third parties such as external recruiters is also an essential part of the role.

You will work in a vibrant environment with clever minds that work for a variety of large global clients. At DEPT®, we’re eager to hire the most talented experts in the game; people who continuously strive to improve their craft, are eager to learn, who want to inspire others, and strive for a better world.


  • A skilled individual who is experienced in creating and interpreting data reporting for senior business teams and stakeholders

  • Proficient in Microsoft Excel; both for reporting and analysis

  • Have experience of working on enterprise project tracking and data warehouse systems

  • Become the OpenAire “Master User” for DTUK, and will train new users of the system, as well as controlling project creation

  • Be in control of the timesheet process for the business team

  • Able to support the month close and revenue recognition process; including invoicing our clients

  • Be the main point of contact with external recruiters; including contract creation and rate negotiation

  • Excellent interpersonal and communications skills – written and oral

  • Able to organise your own tasks and responsibilities

  • Fast learner who can understand the changing business needs of a digital agency


  • Possibilities to do what you do best and to develop your skills further with training, development and certifications

  • An excellent salary based on experience and equal pay policies

  • Flexible working: you have the choice to work from our office or remotely, and we have core working hours where you can choose your start and finish times to suit you

  • Pension, free private healthcare, mental health support, and company sick pay scheme

  • 25 days paid holiday with the opportunity to buy extra days

  • Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®

  • Annual social budget which is used for team events (think virtual escape rooms or a gaming competitions), as well as away-days, and meals out

  • Free refreshments provided in the office all week, as well as drinks at 4pm on a Friday.

  • We celebrate successes by rewarding teams when big projects go-live and honouring the year’s top achievements at our annual awards ceremony

  • Annual trip to the DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all-expenses-paid weekend of fun!

  • Good company: DEPT®is dedicated to becoming the best digital agency in and for the world. We are committed to becoming B Corp Certified. Find out more in our Impact Report

DEPT®is an equal opportunity employer, we strongly support diversity and are committed to creating an inclusive environment for all employees.


DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 3,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation

Learn more about our diversity, equity, and inclusion effortshere.