Mitel Business Analyst

Mitel Business Analyst

RingCentral | Denver, CO, 80285, US

Posted a month ago

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It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. 

First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our Partners Team to make sure we stay ahead of the competition. 

We’re currently looking for: A Partner Operations Analyst to support RingCentral’s hyper-growth and market-leading technology position. This person will play a key role as he/she will directly support strategic RingCentral partners managed by our National Accounts team.

The ideal candidate will have expertise in developing and maintaining strong relationships with external partners and internal stakeholders to drive toward measurable goals. Through superior communication skills, he/she will communicate and assist Partner Managers in implementing and understanding RingCentral process, policy, and approved operational and programmatic components. This person will also possess a solid understanding of utilizing systems and tools to create strong operational processes and efficiency for RingCentral’s strategic partners. Project management and operational leadership are at the core of this role.

To succeed in this role you must have experience in:

Serve as the primary analyst support for our Mitel Sales Team.

Drive reporting and analysis for Mitel initiatives that provide insightful direction and look-forward solutions.

Ability to create and present thought provoking analysis based upon data collected across are width breadth of company units

Collaborate with a cross-functional team to deliver unique ad-hoc and recurring reporting that drives insights into sales performance and lead generation activity.

Create and drive operational plans with the Partner Operations Team to develop and implement innovative solutions to complex business challenges.

Streamline, improve and expand sales processes internally at RingCentral to support and exceed the expectations of partners.

Provide day-to-day support for Mitel management team to help them support RingCentral’s data requirements in collaboration with RingCentral’s internal support teams.

Work with cross-functional teams to assist with reporting and analysis, support escalations for presentations and weekly data exchange with the executive team.

Provide recommendations on activities to align with company strategy and KPI objectives.

Hold a regular cadence of conversations with the Mitel Sales Team to assess areas of opportunities based upon analysis.

Ability to travel up to 10%.

Desired Qualifications:

5-8 years working with Business Operations and/or Project Management.

Experienced in developing and speaking to analytics and KPI reporting.

 Proficient in using Salesforce and BI tools including Microsoft Power BI.

Strong Project Management and Excel skills required.

Successful track record supporting strategic sales and operational initiatives.

Ability to build relationships with and strongly influence internal and external executive level decision makers.

Must be able to create and deliver strong presentations.

Must be able to articulate cross-functional sales process at an executive level.

Clear and effective communication skills, both verbal and written.

Strong initiative and creativity applied through technology.

Ability to excel in a team-oriented, collaborative, and fast-paced environment.

 Vibrant and energetic attitude, willingness to perform and get things done.

BA / BS or equivalent education and relevant experience.

Strong organizational skills

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

401K match and ESPP

Flexible PTO

Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

Paid parental leave and new parent gift boxes

Employee Assistance Program (EAP) with counseling sessions available 24/7

Rocket Lawyer services that provide legal advice, document creation and estate planning

Employee bonus referral program

RingCentral’s Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That’s why RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you are hired in Colorado, the compensation range for this position is between $93,600 and $140,400 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

About Us

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTMfrom any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.