Customer Quality Leader

Posted: 02/21/2023 Industry: Quality Control Job Number: 23684

Job Description

A Customer Quality Leader to be a builder for continuous growth in ensuring Customer Satisfaction by driving corrective actions and ensuring processes are robust. You will enjoy working in an International Environment, with daily worldwide connected activities, various plants and development center connections.
Required:

• BS degree in engineering, with manufacturing environment background
• Experience with RMA, Corrective Actions and Warranty
• Building relationships with customers
• Forward thinking

Job Responsibilities:

• Analysis and reporting of customer 0km and/or warranty claims.
• Initiate corrective action for 0km and warranty claims
• Communicate corrective and preventive action plan activities to customers.
• Report 0km and in field warranty claim trends to management.
• Provide product improvements to Design department
• Maintain positive relationships with our customers-Internal and External
• Ensure Customer / Marketing Requirements are analyzed (Pull or Push projects)
• Analyzes the past issues on similar products to avoid recurrences (RETEX- NEVER AGAIN approach)
• Defines the quality targets in accordance with Customers and company targets.
• Participates in concept reviews, ensuring that KS (Knowledge Standards) are accounted for
• Participates in Design and Process risk analysis to ensure that risks are addressed.
• Validates production readiness through the run at rate methodology.
• Establishes customer PPAP when required.
• Establishes project lessons learned from project.
• Be the leader for customer audit

Salary Range: $75k/yr. - $90k/yr. DOE
 

Originally from Alabama, Tim moved to the Atlanta area in 2010 after graduating from Auburn University with a degree in Political Science, and started his career in the technical staffing industry. Tim brings almost 12 years of recruiting and account management experience in the placement of engineering professionals nationwide.

Away from the office, Tim enjoys spending time with family and cheering on the Auburn Tigers.

Related Jobs:

• Customer Quality Engineer
  Sturtevant, WI
• Continuous Improvement Manager / Quality Manager
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