IT Software Support Help Desk

IT Software Support Help Desk

Rosecrance Health Network | Rockford, AL, 35136, US
Salary Range:$41,000 – $48,000 Salary range estimated by Zippia

Posted a month ago

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Description

Rosecrance Rockford East
Rosecrance Rockford East
Rockford, IL 61107, USA

Description

  • Associates degree or the necessary experience preferably in a Help Desk setting
  • Basic knowledge of Information Technology and software functionality
  • Demonstrated customer service focus and technical support experience
  • Able to effectively communicate with staff with a wide variety of technical experience
  • Good documentation writing skills
  • Teamwork and interpersonal skills
  • Must be emotionally and medically able to perform essential job responsibilities
  • Works under general supervision with the ability to follow directions/specifications
  • Uses good judgment and available information to resolve issues
  • Experience with Electronic Health Record (EHR) systems
  • Ability to learn quickly and use critical thinking skills
  • Work hours as identified a member of IT Management and any additional hours deemed necessary for the responsibilities assigned
  • Collaborate with the Software Support team towards resolving customer requests/issues
  • Understand and comply with all principles established by the Rosecrance Corporate Compliance Program, Code of Ethics and HIPAA regulations
  • Deliver exceptional customer service consistently to every customer
  • Serve as a role model for other staff and clients
  • Demonstrate positive guest relations in representing Rosecrance