IT Software Support Help Desk

Rosecrance Rockford East
Rosecrance Rockford East
Rockford, IL 61107, USA

Description

• Associates degree or the necessary experience preferably in a Help Desk setting
• Basic knowledge of Information Technology and software functionality
• Demonstrated customer service focus and technical support experience
• Able to effectively communicate with staff with a wide variety of technical experience
• Good documentation writing skills
• Teamwork and interpersonal skills
• Must be emotionally and medically able to perform essential job responsibilities
• Works under general supervision with the ability to follow directions/specifications
• Uses good judgment and available information to resolve issues
• Experience with Electronic Health Record (EHR) systems
• Ability to learn quickly and use critical thinking skills
• Work hours as identified a member of IT Management and any additional hours deemed necessary for the responsibilities assigned
• Collaborate with the Software Support team towards resolving customer requests/issues
• Understand and comply with all principles established by the Rosecrance Corporate Compliance Program, Code of Ethics and HIPAA regulations
• Deliver exceptional customer service consistently to every customer
• Serve as a role model for other staff and clients
• Demonstrate positive guest relations in representing Rosecrance