Technical Support Specialist

Company Overview

Avantus Federal, recently acquired by QinetiQ US, is a mission-focused data, cyber and space services, and solutions company. As a mid-market powerhouse with an intentional blend of elite talent, infrastructure, and speed to impact, Avantus leads with technical and domain expertise for its Defense, Intelligence, Homeland Security and Federal Civilian customers.

Helping to solve some of the toughest national security problems and government missions, Avantus’ offerings enable services at scale, including cyber technologies and operations, data and software solutions, digital engineering and integration, intelligence analysis and operations, transformation, and advisory services and more.

Position Overview

We are recruiting for a Technical Support Specialist who will assist the critical functions for Open Source Intelligence in the IC. 

Responsibilities

• Manage OSDLS, box.com and data-sharing platform in support of IC, White House and liaison users as requested by the PMO


• Track and support all customer reported platform issues to include: issue, name, email, phone, who responded to the issue, who was reached out to, date/time reported, resolved, and each stage during resolution

Required Qualifications

• Demonstrated experience in a technical support position. 


• Active TS/SCI clearance with polygraph required #AvantusClearedJobs


• The status of applicable COVID-19 vaccination requirements under Executive Order 14042 are subject to change depending on applicable court orders and the course of ongoing litigation. Candidates may be required to show proof of COVID-19 vaccination or have an approved exemption

Company EEO Statement

Avantus Federal is an equal opportunity employer and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) federal contractor. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability, or any other category protected by law. Avantus hires and promotes individuals solely on the basis of their qualifications for the job to be filled.