Patient Access Team Lead - West Pavilion
CoxHealth | Springfield, MO, 65897, USPosted a month ago
Description
Patient Access Team Lead - West Pavilion
The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
Job Requirements
Education
Required: High school diploma or equivalent
Experience
Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
Skills
Excellent customer service and interpersonal skills
Strong computer and relevant application use skills
Ability to assist and teach others
Detail-oriented with the ability to spot errors and trends
Demonstrates initiative and self-motivation
Demonstrates understanding and consistent practice of need for privacy and confidentiality
Licensure/Certification/Registration
Preferred: CHAA or CRCR
Additional Information
o Tuition reimbursement up to $1200 per year
o Additional Educational Assistance programs available
o Health/Dental/Vision
o Retirement with employer match
o 20% tuition discount on most classes at Cox College
o On-site Daycare with extended hours, holidays and weekends
o Employee Discount at CoxHealth Fitness Centers
o Pharmacy delivery to your unit
o On-site Employee Health services
o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions
o 1906 Employee Store
o Cafeteria discount
If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/
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