Automotive Service Advisor Full Time | Crossroads Infiniti of Raleigh - Raleigh,NC, 27616 chev[...]

Job Details

Job Location: Crossroads Infiniti of Raleigh - Raleigh, NC
Position Type: Full Time
Salary Range: Undisclosed

Job Description:

• Ensure that customers receive prompt, courteous, and effective service


• Serve as a liaison between technicians and customers


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer


• Prioritize required services


• Ensure customer has a positive dealership experience


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Spend quality time building relationships with the customers

Job Qualifications:

• 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more


• Strong customer service skills needed


• 5 day work week


• Strong communication skills to deal with customers, employees and vendors


• Problem solver


• Must have strong references and proven CSI results


• Must have computer proficiency, Reynolds & Reynolds a plus


• Valid Drivers License and clean driving record


• Must consent to and pass a drug/background screen


• Professional appearance required


• Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement