Automotive Service Advisor Full Time | Crossroads Infiniti of Raleigh - Raleigh,NC, 27616 chev[...]

Automotive Service Advisor Full Time | Crossroads Infiniti of Raleigh - Raleigh,NC, 27616 chev[...]

Infinitiofraleigh | ND, US

Posted a month ago

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Description


Job Details


Job Location: Crossroads Infiniti of Raleigh - Raleigh, NC
Position Type: Full Time
Salary Range: Undisclosed

Job Description:



  • Ensure that customers receive prompt, courteous, and effective service

  • Serve as a liaison between technicians and customers

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

  • Prioritize required services

  • Ensure customer has a positive dealership experience

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

  • Spend quality time building relationships with the customers


Job Qualifications:



  • 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more

  • Strong customer service skills needed

  • 5 day work week

  • Strong communication skills to deal with customers, employees and vendors

  • Problem solver

  • Must have strong references and proven CSI results

  • Must have computer proficiency, Reynolds & Reynolds a plus

  • Valid Drivers License and clean driving record

  • Must consent to and pass a drug/background screen

  • Professional appearance required

  • Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement