Reservation Sales Agent


Basic Function

To assist our guests, courteously and professionally in all related functions of the Drury Inn Reservation Center. To maintain a high standard of service and hospitality at all times. To maximize revenue for the Drury Inn System.

Job Duties

  1. Provide courteous Guest service by responding promptly and efficiently to inquiries, requests and booking of reservations.
  2. Uses suggestive selling skills, using the Drury Spirit as described, and company sales programs to maximize revenue.
  3. Processes reservations, changes and cancellations in an efficient and accurate manner, using the computer terminal.
  4. Uses professional telephone etiquette.
  5. Has knowledge of current marketing programs, special rates and promotions applicable to hotels.
  6. Attends and participates in scheduled meetings.
  7. Uses established reservation procedures and follows all policies in effect.
  8. Performs other duties as required or assigned

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction.

Requires ability to relate to the public in a warm, friendly, and professional manner by creating a hospitable environment.

Requires attention to detail and ability to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Inns policies and procedures for Guest service.

Requires ability to operate a computer.


Mental and Physical Requirements

EDUCATION: Requires knowledge, skill and mental development equivalent to four years of high school.

EXPERIENCE: Experience working with the public in a service industry is preferred.

PHYSICAL SKILLS: Requires ability to work in a seated position for a period of eight hours. Ability to hear using a headset. Ability to read a computer screen and operate a computer for an extended period of time. Must have accurate typing skills.

Working Relationships

  1. Reports to Manager, National Call Center.
  2. Coordinates and cooperates with other Call Center Management, Call Center team members, and hotel personnel.

Drury Hotels
Full time
CAPE GIRARDEAU, Missouri 63701, US