SAP Customer Service (CS)

SAP Customer Service (CS)

Infosys | Mississauga, ON, CA

Posted 7 days ago

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Infosys is seeking a SAP Customer Service (CS). This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:
Candidate must be located within commuting distance of Mississauga, Ontario or be willing to relocate to the area. This position may require travel.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 7 years of Information Technology experience.
Canadian citizens and those authorized to work in the Canada are encouraged to apply. We are unable to sponsor at this time.
Preferred Qualification :

• Minimum of 7+ years of SAP – Customer Service (CS) / Service Management (SM) experience
• Must have SAP CS experience for at least 3 full Project lifecycles and at least 1 in S/4 HANA Implementation Project
• Strong SAP technical, configuration and business area knowledge in CS module
• Extensive knowledge of Installed Base Management, Service Order Processing and Resource Related Billing
• Experiance in Field Service, In-house Repairs, Service Contracts and Warranty Claim Management
• Extensive knowledge of replacement processing including Refurbishment process
• Knowledge of labor activity posting and integration with time keeping system
• We are also looking for people with integration capabilities and cross modular capability in SAP SD, MM/LE and Financial Accounting (FI) modules.
• Translate user's requests into application system solutions
• Resolve business issues by working with various groups within the company
• Redesign procedures to suggested best business practices in concert with SAP functionality

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

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