Patient Relations Specialist St. Elizabeth Boardman- FT

Patient Relations Specialist St. Elizabeth Boardman- FT

Mercy Health | Youngstown, OH, 44501, US
Salary Range:$44,000 – $80,000 Salary range estimated by Zippia

Posted 14 days ago

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Description

Thank you for considering a career at Mercy Health

Patient Relations Representative

As a patient facing position, this role solicits and receives patient feedback on their experience

during care in acute/hospital settings, and collaborates with leaders

and stakeholders to achieve resolution of concerns.

This role also develops recommendations on prevention of future concerns/grievances through trended data.

ESSENTIAL FUNCTIONS:

* Collaborates at a facility level with key leaders and stakeholders to achieve early resolution of concerns.
* Develops and deploys problem solving practices to alleviate or reduce known trends to reduce overall concerns and grievances.
* Completes regulatory requirements for concern and complaint resolution.
* Maintains facility level reports for complaints and grievances, prepares reports for share with key stakeholders including facility, market, group and system leadership as well as quality and risk management.
* Receives patient feedback and concerns through a variety of methods/mediums and proactively work toward resolution.

EMPLOYMENT QUALIFICATIONS:

Associate's Degree in Healthcare, Nursing, or a related field. Bachelor's Degree preferred.

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

* Comprehensive, affordable medical, dental and vision plans
* Prescription drug coverage
* Flexible spending accounts
* Life insurance w/AD&D
* Employer contributions to retirement savings plan when eligible
* Paid time off
* Educational Assistance
* And much more
* Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

Administration - Youngstown Regional Office

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com