Computer Setup Technician - 1328

Computer Setup Technician - 1328

KeyLogic | Albuquerque, NM, 87102, US
Salary Range:$34,000 – $44,000 Salary range estimated by Zippia

Posted 9 days ago

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Description

KEYLOGIC

Position: Computer Setup Tech

Location: Albuquerque, NM

Salary Range: $21.89 - $22.59 per hour

Clearance: Ability to obtain a DOE Q clearance

Overview

KeyLogic is currently searching for a Computer Setup Tech to support one of our Department of Energy contracts in the Albuquerque, NM area.

Currently, this position is onsite in Albuquerque. The selected candidate must be able to reliably commute or be open to relocating to the Albuquerque area. If offered the position, a government background investigation would be required for a security clearance. Since this position falls under the Department of Energy, the clearance does require exclusive US Citizenship (i.e., no dual citizenship).

You will provide support to monitor, install and perform maintenance on desktop computers, laptop computers, software, and networks. You will provide support in responding to system user requests for assistance and provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. You will provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

Responsibilities

* Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
* Will ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
* Will provide the supervisor &/or customer with regular communication regarding status of deployment including notification when deployments are complete.
* Will appropriately document all required information into the ticket tracking system, if necessary.
* Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
* Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
* Will meet required productivity expectations, including team-based metrics.
* Will meet all performance service level targets.

Qualifications

* Ability to obtain & maintain a U.S. Government Security Clearance
* U.S. Citizenship
* 2 years of experience in technical field, specifically PC setup, and customer service
* High school diploma or GED equivalent minimum

Desired:

* Active Government clearance