Guest Service Agent

Guest Service Agent

Benchmark Hospitality | Manchester, NH, 03101, US
Salary Range:$27,000 – $33,000 Salary range estimated by Zippia

Posted 7 days ago

Apply Now

Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

* Full Time employees have access to Medical and Dental insurance to fit your needs
* Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
* 401K match (Let us help you build your financial future)
* Companywide Hotel Room Discounts (Who doesn't love to get away)
* Paid Time Off
* Employee Assistance Program (We are here to support you)
* Employee family events (bring the kids!)
* Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
* Many more, please inquire for more details

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent!

Your Role:

* Act as a warm welcome and information source to arrivals, departures and all visitors and guests within the resort grounds
* Be the main point of contact for all in-person and phone questions of resort guests and visitors
* Connect with guests in an welcoming manner by using eye contact, meaningful language and appropriate actions - Be Ahead of the Guests and anticipate needs
* Check guests in courteously, ensuring proper payment is received, lead in guest settlement, ensure information is established efficiently
* Cultivate the relationship with visitors and guests over the duration of their stay by making meaningful connections
* Ensure that special requests are noted and fulfilled, working in collaboration with other departments (Housekeeping, FOH, BOH)
* Maintain and balance accurately a house bank; assist with petty cash processing
* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
* Author and complete shift report accurately and consistently, along with communication email cross departmentally
* Lead in the resolution of in the moment issues and "WOW" guests through recovery when things aren't quite right
* Multi-task duties calmly in the presence of guests
* Available to provide backup to Concierge, Houseperson, Bellman, and Valet team members
* Flex to hours and schedules to include days, evenings, weekends and holidays
* Be knowledgeable of, and proactively promote resort programs, specials, and events
* Be knowledgeable of all local offerings events and specials so as to align with Concierge and provide information to guests
* Be knowledgeable of all emergency procedures and policies and be a point of contact if an event occurs
* Be knowledgeable of all guest injury procedures and be a point of contact if an event were to occur
* Frequently collaborate with all resort staff in a professional manner, assisting other departments with necessary information
* Warmly engage with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed
* During down time, assist the reservations department with taking guest reservations in a professional manner or after reservation hours
* Interact with resort staff in a professional manner, assisting other departments with necessary information

What are we looking for?

* Pleasant and helpful personality
* Multitask calmly in a guest facing environment
* Capable of high levels of guest interactions/contact
* Excellent oral communication skills
* Accurate written/typing skills
* Computer literate. OPERA system experience is a plus
* At least two years' experience in a service industry with direct contact with the public, preferably in the hospitality industry
* Ability to collaborate within an active team environment is a must
* Must be able to lift 60 lbs. or more
* Must be able to work a full shift standing.
* Must be able to twist, bend, reach and carry frequently
* Must have a flexible schedule including availability on weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.