Service Delivery Manager Service Delivery

Service Delivery Manager Service Delivery

Anushree G Daga | Chennai, TN, IN

Posted 13 days ago

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Description

Merit Group PLC is looking for talented professionals for the role of Service Delivery Manager for their Chennai Office
Job Responsibilities:1. Build client engagement in terms of:
• Monthly Delivery TATs / KPIs etc.
• Handling escalations
• Exceeding their expectation
• Knowing their pain points, directions and / or key concerns
2. Manage Team Leads & ASDMs with respect to:
• Client Delivery
• Employee management
• Development & progression
• Compliance (ISO, ISMS, GDPR etc.)
3. Strategic development in the areas of:
• Margins
• Process improvement
• Tech innovation
• Training
4. Responsible for:
• Cascading any organizational communication to the team
• Reporting up clearly on numbers and performance

Location: ChennaiCTC offered: Upto 15LPA Experience Required: 10-14 Yrs
Candidates with ITES background are an added advantage.
Interested candidates can mail their CV to:Anushree Daga Chandgothia: [HIDDEN TEXT]

Merit Group PLC is looking for talented professionals for the role of Service Delivery Manager for their Chennai Office

Skills: Service Delivery, Service Delivery Manager, Service Management, Csd, TAT Compliance, Kra, KPI, Kpi Monitoring

Experience: 10.00-14.00 Years