L2 CVP ENGINEER (Java Contact Center)-Mumbai

Please share your profile to geeta.d@servion.com

L2 CVP Engineer (Java with Contact Center Exp)

Location: Mumbai Juhi Nagar

Working from office.

EXP Level:3.6-7 years

Can share your updated profile to geeta.d@servion.com

Supporting Experience on Cisco UCCE / UCCX IVR applIcation and environment.

Should have good knowledge on Java and Web Application deployment

• Should be able to troubleshoot the production issues

• Have clear understanding on application deployment and models

• Should be having 3-5 years of experience on Cisco technologies (UCCE/UCCX)

• Should have strong verbal & written communication skills

• Work & Coordinate with customer and stake holders to assist in Problem resolution in

• Good skills on creation of technical product documentation,

• Performs Root Cause Analysis & Track and update key performance metrics

• Act as a point of contact for all service delivery issues/ pending work/ escalations

• Provide team support and process improvements through individual contributions

• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

• Perform change management in accordance with change management procedures

• Handles escalations & participate in regular operational meetings & Knowledge on SLAs

• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills.

• Willing to learn new technologies. That knowledge and skills that ensure enhanced productivity.

• Good knowledge of Voice XML (VXML) Architecture and VXML elements.

• Good Knowledge in Databases like SQL Server 2005, SQL Server 2008.

• Good knowledge of Repository Tools like CVS, , and SVN.

• Knowledge on ICM script will be add on

Knowledge on Service Now will be add on

• Willing to Work in shifts. (Including NIght shifts)"

UCCE/UCCX/Java/Web Applications

UCCE/UCCX/Java/Web Applications

Springs/ Database