Customer Care Executive

Customer care Executive

Responsibilities for customer care executive

Handle customers and vendors requests, external communication with them

Assist customers on their enquiries over the telephone

Take ownership of customer issues and resolve them according to defined priority & severity levels

Provide internal and external customers with guidance, advice on product usage, solutions and optimization

Test new products and platforms

Provide Vendor and Purchase Order management as needed

Provide Backup to the Executive Assistants as needed to cover vacations

Work with customers to help facilitate new product installation

Experience and passion in customer care operations – written and voice (6 month to 1 years of experience preferred)

Hands-on working knowledge of sales and customer service functionality in a call center environment

A Diploma or Bachelor’s degree with at least 6 month to 1 years of industry experience in Customer Care Support and Customer Experience