Customer Care Executive
BodyPower India | Pune, MH, INPosted 12 days ago
Description
Customer care Executive
Responsibilities for customer care executive
Handle customers and vendors requests, external communication with them
Assist customers on their enquiries over the telephone
Take ownership of customer issues and resolve them according to defined priority & severity levels
Provide internal and external customers with guidance, advice on product usage, solutions and optimization
Test new products and platforms
Provide Vendor and Purchase Order management as needed
Provide Backup to the Executive Assistants as needed to cover vacations
Work with customers to help facilitate new product installation
Experience and passion in customer care operations – written and voice (6 month to 1 years of experience preferred)
Hands-on working knowledge of sales and customer service functionality in a call center environment
A Diploma or Bachelor’s degree with at least 6 month to 1 years of industry experience in Customer Care Support and Customer Experience