Application Support Engineer

Essential Responsibilities

• Troubleshooting and resolving technical support requests created by our customers
• Serving as the primary point of contact for escalations, working closely with our product and engineering teams to respond to and resolve customer-impacting incidents
• Building internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve
• Onboarding and training newly hired individual contributors, setting them up for success, and enabling them to confidently engage and respond to our customers
• Engaging customers and responding to technical questions received from the Customer Support team.
• Growth mindset, with an unrelenting focus on continuously improving your knowledge and skill set

Experience

• 2 to 6 years of experience in production support
• Support experience with applications based on Java
• Rich experience in Relational and no SQL DB
• Experience in Support and monitoring tools.
• Good to have React JS/Angular JS/ HTML/Javascript

Knowledge & Skills

• B.E. / M.Sc / MCA in Computer Science or a related technical field
• Strong and Analytical debugging skill
• Good knowledge in Azure / AWS / Google cloud

Ability

• Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment
• Must posses good logical & critical thinking skill
• Excellent Multitasking skills and communication skills