Business Operations Associate

About the job

Job purpose

As an Associate - Business Processing, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external.

Duties and responsibilities

• Audit Sales Exchanges & refund transactions
• Highlight if errors exceed limit
• Query tickets when in doubt
• Meet the productivity & quality standards

Knowledge and qualification

• Basic computer skills
• IATA Diploma or an equivalent certification
• Fares & Geography
• Fare construction
• Ticketing rules
• Amadeus commands to retrieve fares

Competencies:

• Communication & Influence Clear Communication.
• Drive for Results Self-Accountability.
• Teamwork & Collaboration Working in Teams.
• Customer Focus Customer Orientation.
• Change Orientation Adapting to Change.
• Learning & Growth Learning Orientation