Business Operations Associate
Accelya Group | Mumbai, MH, INPosted 3 days ago
Description
About the job
Job purpose
As an Associate - Business Processing, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external.
Duties and responsibilities
- Audit Sales Exchanges & refund transactions
- Highlight if errors exceed limit
- Query tickets when in doubt
- Meet the productivity & quality standards
Knowledge and qualification
- Basic computer skills
- IATA Diploma or an equivalent certification
- Fares & Geography
- Fare construction
- Ticketing rules
- Amadeus commands to retrieve fares
Competencies:
- Communication & Influence Clear Communication.
- Drive for Results Self-Accountability.
- Teamwork & Collaboration Working in Teams.
- Customer Focus Customer Orientation.
- Change Orientation Adapting to Change.
- Learning & Growth Learning Orientation