Operations Manager - CDS (Consumer Delivery Services)
NielsenIQ | Chennai, TN, INPosted 4 days ago
Description
Company Description
- New Product Coding
- Client Instruction Definition and Maintenance utilizing machine learning
- New Instruction Setup
- Client Refresh Process / Change Request Process
- Order Executing (REAP)
- Post-delivery update process
- Acts as liaison in conjunction with external Clients and internal departments
- Build collaborative working relationships with external clients and internal departments
- Minimum 12 months of experience as Team Lead-OPS
- Responsible for project management
- Resource management
- Process management
- Address tech related gaps/issues
- Responsible for KPI’s and Monthly review with the stakeholders
- Immediate point of escalation for any complaints
- Responsible for project estimation and allocation of resources
- Managing & Organizing Training and Team Hiring
- Actively Participating in Organization Activities
- Project Billing
- Business Acumen and Strong Communication
- Take complete ownership and accountability of internal projects and assigned workload
- Proactively identify issues and work to resolve in a timely manner
- Influence and consult to meet Client needs
- Understand and comply with internal procedures
- Demonstrate proficiency in technology platforms and mentor and coach associates to develop proficiency to support Client Delivery
- Mentor and coach other associates
- Actively participate in cross-functional projects and key Client transitions
- Assist account team in managing overall client workload
- Be a positive influence for change management lead by example
- Strong written and verbal communication
- Strong presentation skills
- Demonstrated experience in working with software platforms
- Demonstrate ability to identify and implement new or changed business improvement opportunities
- Ability to lead client meetings
- Ability to function in a team environment
- Ability to manage priorities and deliver against established timelines
- Ability to multi-task