Operations Manager - CDS (Consumer Delivery Services)

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.

Job Description

The OPS is responsible for understanding and executing the end-to-end Client deliverable process (needs assessment, operational capabilities, and execution). In this role, you will be focused on building project management and mentoring skills along with assists in strengthening knowledge and understanding of internal operations departments and procedures. This position works closely with Client Success (Client Service) teams to ensure the quality of client databases. This position is a client facing role and interacts directly with NIQ end-clients.

Job Duties & Responsibilities:

Understanding and execution of the end-to-end Client Deliverable process to include:

• New Product Coding
• Client Instruction Definition and Maintenance utilizing machine learning
• New Instruction Setup
• Client Refresh Process / Change Request Process
• Order Executing (REAP)
• Post-delivery update process
• Acts as liaison in conjunction with external Clients and internal departments
• Build collaborative working relationships with external clients and internal departments

Job Expectations:

• Minimum 12 months of experience as Team Lead-OPS
• Responsible for project management
• Resource management
• Process management
• Address tech related gaps/issues
• Responsible for KPI’s and Monthly review with the stakeholders
• Immediate point of escalation for any complaints
• Responsible for project estimation and allocation of resources
• Managing & Organizing Training and Team Hiring
• Actively Participating in Organization Activities
• Project Billing
• Business Acumen and Strong Communication
• Take complete ownership and accountability of internal projects and assigned workload
• Proactively identify issues and work to resolve in a timely manner
• Influence and consult to meet Client needs
• Understand and comply with internal procedures
• Demonstrate proficiency in technology platforms and mentor and coach associates to develop proficiency to support Client Delivery
• Mentor and coach other associates
• Actively participate in cross-functional projects and key Client transitions
• Assist account team in managing overall client workload
• Be a positive influence for change management lead by example

Qualifications

• Strong written and verbal communication
• Strong presentation skills
• Demonstrated experience in working with software platforms
• Demonstrate ability to identify and implement new or changed business improvement opportunities
• Ability to lead client meetings
• Ability to function in a team environment
• Ability to manage priorities and deliver against established timelines
• Ability to multi-task

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.