Technical Writer

A Technical Writer works with development and product managers, engineers, technical trainers, and other technical writers to craft and refine technical documentation, such as engaging and effective online help articles, inline help videos, release notes, and on-screen text.

At Tarana, you will be part of an Engineering team delivering a cutting-edge cloud SaaS product -- a management system for wireless networks, scaling to millions of devices. You will develop user guides, administrator guides, online help, etc. as needed for this product. To do this you will build strong working relationships with the cross-functional product development areas in the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning and reference material for our customers.

Responsibilities/What You’ll Do

• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
• Deliver post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams.
• Integrate graphics and illustrations to improve the quality and usability of the documentation.
• Work cross-functionally with SMEs in the Engineering, Field Support, Sales, and Marketing groups.
• Assist in defining standards, style, and terminology.
  
  

Qualifications

• Bachelor’s degree in Engineering (preferably Computer or Electronics Engineering).
• Technical writing/communications degree/diploma/certifications.
• 5+ years of experience in technical writing for product documentation.
• Hands-on experience with HTML5/CSS and appropriate documentation tools.
  
  

Desired Skills & Experience

• Excellent oral, written, analytical, and organizational skills.
• Detail-orientation, and ability to think and write in empathy with the target audience.
• Ability to mentor and influence without authority.
• Experience writing REST API documentation would be a plus (OpenAPI, Swagger).
• Experience in the network and/or cloud computing domains would be a plus.
• Hands-on experience with JIRA and/or Confluence.
• Must possess creativity and a sense of humour.
• Ability to work independently and as part of a team.
  
  

Since our founding in 2009, we’ve been on a mission to accelerate the pace of bringing fast and affordable internet access — and all the benefits it provides — to the 90% of the world’s households who can’t get it. Through a decade of R&D and more than $400M of investment, we’ve created an entirely unique next-generation fixed wireless access technology, powering our first commercial platform, Gigabit 1 (G1). It delivers a game-changing advance in broadband economics in both mainstream and underserved markets, using either licensed or unlicensed spectrum. G1 started production in mid 2021 and has now been installed by over 160 service providers globally. We’re headquartered in Milpitas, California, with additional research and development in Pune, India.

G1 has been developed by an incredibly talented and pioneering core technical team. We are looking for more world-class problem solvers who can carry on our tradition of customer obsession and ground-breaking innovation. We’re well funded, growing incredibly quickly, maintaining a superb results-focused culture while we’re at it, and all grooving on the positive difference we are making for people all over the planet. If you want to help make a real difference in this world, apply now!