Service Analyst

ITIL Process

ITIL V4 foundation certified

Responsibilities

• Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes.
• Prepare and publish process documentation/ process reports / Post Mortem / Service catalogue.
• Conduct workshops and trainings on ITIL/Business Chain processes.
• Track, evaluate and highlight process/prodution improvements and concerns.
• Monitor and correct process non-compliance.
• Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
• Execute controls at defined time and accuracy.
• Follow-up on end to end business process/ Business chain.
• Track Service Level Agreement [ SLAs].
• Regular co-ordination and communication with stakeholders.
• Crisis management and reporting.​

Profile Required

• Knowledge on Business process is mandatory
• Good in Crisis / Incident management
• Good in Communication / Crisis call's
• Good in Coordinating with all the stake holders
• Able to arrive at the each Business process and get the incidents resolved