Dutch Content Analyst | Dublin | Relocation package

Dutch Content Analyst | Dublin | Relocation package

met bank | Dublin, IE

Posted 18 days ago

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Social Media Content Analyst / Community Operations AnalystWe are looking for fluent Dutch speakers to join Community Operations team with a large social media client in Dublin. This multicultural and diverse team supports social media communities across the world, helping them to create to create better and safer online environment for all users. Your main tasks will be investigating and resolving reported content, by following company’s policies and local legal regulations. These reports might include different types of content, including pictures, videos, and posts, where some of them can be of a sensitive nature. Due to that, strong personal resilience is a must do in this role. This is an excellent opportunity to work in professional multicultural team, to gain valuable transferable skills, and build a great network of friends and professionals in a vibrant business culture.Main responsibilities:Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of UseUsing market knowledge and insights to find solutions to improve the support of client’s community of usersGathering, analysing, and utilising data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues to the global teamIdentifying inefficiencies in workflows and suggest solutionsSkills & Competences:Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathy High adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective time management & prioritisation skillsThe offer:€27, base salary per year via fulltime permanent contractPossibility to earn approx. €30, per year for the evening shiftRelocation package for candidates from abroad (T&C apply)Benefits:·Free food on site (lunch or dinner, snacks and beverages)Private healthcare Pension contribution25 days of annual leaveExtensive training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work SchemeWhy to apply? Become a part of a multicultural and diverse team that speaks more than 50 languages. ·This is your chance to start your career in a growing social media field. Full training provided. ·Great opportunities for career progression and professional development.·Friendly and supportive office culture. ·Fixed working hours – no rotations. Location: Dublin 18, Sandyford, Dublin SouthThis is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.For more details, please contact us via application link.