Digital Insights Specialist

Digital Insights Specialist

Paxus | sydney, NSW, AU

Posted 13 days ago

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  • Permanent role
  • Flex work environment w/ offices in Sydney/Melbourne/Brisbane (role can be in any location)
  • Work with a well-respected Australian financial services organisation.
    Highly rated on Glassdoor, current employees list the relaxed culture and supportive atmosphere as highlights.
    This role will work with the digital analytics team providing insights and reporting of customer journeys, platform and website performance, ensuring the accurate measurement of website activity via dashboards, gather insights about performance, and drive CX improvements.
    While this role will require a candidate knowledgeable on the technical side of digital analytics, the successful candidate's CV will highlight their experience creating valuable insights from the data and presenting this to stakeholders.
    Your responsibilities will include:

  • Gathering and providing digital insights to a variety of internal stakeholders
  • Maintain and configure the digital analytics tools to measure and monitor platform performance
  • Perform analysis to discover customer experience insights that will lead to opportunities for optimisation
  • Present findings and digital insights to various internal stakeholders
  • Use digital analytics tools such as Adobe Analytics and Google Analytics
  • Help deliver projects using agile methodologies
  • Monitor and report effectiveness of customer journeys and experience.
  • The successful candidate's CV will mention much of following skills and experience:

  • Experience gathering, providing, and presenting digital insights to stakeholders
  • 2+ years of similar experience within the Digital Analytics space providing insights
  • Demonstrated Adobe Analytics and Google Analytics experience
  • Hands-on exposure with other MarTech systems (Adobe Experience Cloud,) software, databases, reporting and communication tools
  • Understanding of web technologies (HTML, JavaScript, server-side scripting, web servers, etc)
  • Experience working in large enterprise organisations
  • Ref #257680